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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
77% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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0%

Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2931)

Review of the Monmouthshire Building Society, Savings:

Cracking

5
A great local Building Society with helpful, knowledgeable staff Reviewed on: 12th November 2019
dg's avatar
dg

In branch service review

5
The efficiently and personability of Adele. Reviewed on: 6th September 2025

In branch service review

5
The branch is accessible all week, including Saturdays and the branch staff are very helpful, knowledgeable and friendly. It is a pleasure to bank here. Reviewed on: 6th September 2025

In branch service review

5
Always explain everything very well, Saw Musarrat today very knowledgeable and helpful. Reviewed on: 6th September 2025

In branch service review

5
Very helpful and friendly staff. Convenient high street branch is a big plus. Good verity of accounts to make your money work for you too. Reviewed on: 6th September 2025

Very poorly designed app, and limited customer service

1
Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than ideal. App crushes multiple times. both transfer in/out takes a day (maybe more). Apart from the recent good offer of 6% interest in exclusive reg saver, nothing about this Monmouthshire BS is good. Only dived into becoming their customers because of these saving offers but all this negatives are now making me regret my decision Reviewed on: 6th September 2025
Hein M's avatar
Hein M
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. We’re sorry to hear that you haven’t had a good experience whilst using our app. Our app launched at the end of July and we’re working to resolve any issues and improve the customer experience on our app. If you would like to discuss your review further please contact our Savings & Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 8th September 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Sarah was friendly and courteous. Reviewed on: 5th September 2025

In branch service review

5
A local branch , friendly staff. Sarah and all the counter staff. Reviewed on: 5th September 2025

In branch service review

5
Good rates, Local access, friendly staff. Reviewed on: 5th September 2025

In branch service review

5
Staff always wonderful, very helpful and informative. Always recommend them. Husband and a friend opened accounts first time use and both are OAP. Reviewed on: 5th September 2025

In branch service review

5
Monmouth are always very helpful and efficient. Reviewed on: 5th September 2025

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