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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (17224 reviews)

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4.92

Based on 17,224 reviews, last reviewed 6th Dec 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good bank in mobile application. Very good start ,good bank, good application in mobile. Reviewed on: 6th December 2025

Latest lowest rating:

1

Account Clouser Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they w... Read more Reviewed on: 26th September 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (17224)

Review of the Monzo, Current Account:

Poor customer service and poor app

In general, Monzo is a great bank, that is until you face any kind of real problem. By problem, I mean something that is Monzo’s fault and not yours. Monzo customer service are great at resolving problems so long as you have pressed the wrong button for example, however if their app is at fault they very rarely do anything about it. A perfect example is the “get paid early” feature. Monzo will allow you to get your BACS salary payment a day early, however if you do this, the summary feature in the app breaks as it expects you to be paid the next day. Despite me reporting this and a massive thread on their forums about it, it’s been over a year and nothing is done. Their customer service can sometimes take weeks to reply, it’s the slowest customer service I’ve ever received. They also use bots to reply to customers despite denying this when asked, pretending that they are real people. Incredibly disingenuous behaviour, poor customer service and broken app features makes Monzo a poor bank for customers. Reviewed on: 13th April 2021

Good bank in mobile application.

Very good start ,good bank, good application in mobile. Reviewed on: 6th December 2025

first of all I am not good English speaker, but I tr...

first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the morning to wrong account number..I didn't know what to do. I just sent them a simple text and I told them What I have done by mistake..they immediately responded and they Refund money into my account less than 5 minutes They are number one in the world for the banking system and service..I love you monzo.. Thank you Reviewed on: 17th October 2025

My experience with Monzo has been brilliant honestly...

My experience with Monzo has been brilliant honestly and I like the fact that it notifies me every time I use my Monzo card and also when I get sent money, so I really do love Monzo Reviewed on: 1st October 2025

Account Clouser

Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they were going to close my account! I asked for my data from the bank, and they informed me that it will take a month for them to get my information to me (this was back in July). We are now at the end of September 2025 and I have still not received my data from them. I have provided everything to them as asked to identify myself etc etc and they are still delaying for me to receive my data. It's like they don't want to give it me and are making up excuses! Every time I call them, I am talking to different team members and have to repeat my story multiple times too (even getting through to someone is a mission). The Monzo Customer Service is terrible!! Reviewed on: 26th September 2025

Monzo is a very supportive and is a great bank

Monzo is a very supportive and is a great bank Reviewed on: 8th August 2025

Monzo steals from people and if you think you can di...

Monzo steals from people and if you think you can dispute the money and they will help you you are wrong. They have scamming procedures and even when you catch them they will still not refund to you the money - scammers Reviewed on: 3rd August 2025

Simply the best banking app and best bank.

Simply the best banking app and best bank....period!. Wotks as it should...you can use your banking on a weekend too. Monzo is simply the best Reviewed on: 8th July 2025

Monzo is easy to use, excellent service and makes ba...

Monzo is easy to use, excellent service and makes banking simple Reviewed on: 21st June 2025

Get paid earlier!

Monzo accounts let you get paid ealier, which is really helpful. It also categorises all expenses easily and correctly. It’s amazing, it’s easy to pay friends and divide money of nights out. Reviewed on: 19th June 2025

The best banking app I've ever used.

The best banking app I've ever used. Being able to move money into pots, the transaction updating usually before the shops till has, the option of virtual cards (I haven't upgraded yet) etc, I cannot recommend it enough. Very easy to use and to set up. The get paid early feature is FANTASTIC. Reviewed on: 17th June 2025

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