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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.59 (1110 reviews)

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4.59

Based on 1,110 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Does everything I need from a current account The 24/7 self-service foyer at my local branch with a paying-in machine is something I genuinely value — not all banks offer that. Minor gripe: the ma... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1110)

Best customer service

I have been banking with them for years and I have had very few problems which have been resolved promptly and effectively. It is account that will not let down just after a year Reviewed on: 26th January 2016

Excellent service

I have been with Nationwide for 29 years and I have had nothing short of excellent service from them whenever I need them. There customer service is second to none and they are always my go to! Reviewed on: 12th January 2016

never a problem

Nationwide have a fantastic option where they let you know by text when your account goes over or under a certain amount which you set yourself. There is also the option for getting text messages to tell you something is due to be paid and there is not enough money in your account so you have time to top up. I rarely ring them but when I do the call handlers are always polite and helpful. On the occasions I have sent a message they have always replied within the three working days they promise and usually sooner. I like my account. I cannot go overdrawn. I cannot be tempted by an overdraft. In fact the only gripe is charges which are my own fault any way and I don't know of a bank that doesn't charge! Even if I did I wouldn't want to move. Reviewed on: 5th January 2016

An account which gave me a chance

I had a lot of financial problems and could not find a bank that would give me any type of account at all, so I found out about Nationwide Flexaccount and have never been happier. It is a basic account which is what I need, it means that I cannot really get into any more difficulty. Reviewed on: 4th January 2016

Good account

I have had an account with the Nationwide for more than 30 years and have never experienced any major problems. However, I am thinking bout changing as you really need to be a new customer to get the full advantages available. Reviewed on: 30th December 2015

Easy to use card & mobile app

I have been with nationwide for years since I was a kid. My current account is perfect for me & the banking app is so easy to use with a direct line that takes you straight to an advisor weekdays evenings & weekends ! Without queueing Reviewed on: 29th December 2015

Simple Basic Account

A very basic bank account for those who need no bells or whistles, compared to other banks Nationwide is easy to deal with via online banking and email which is important for me as a customer who is unable to use a telephone. They keep me well informed and no worry about unfair bank charges. The only issue I have is that they seem to have fewer branches than other banks locally here in North Tyneside so if I need to go talk to them in person or put in money it's a little more tricky. Otherwise no problems with them. Reviewed on: 24th December 2015

Fairly new, fairly satisfied customer

I use this as a joint account but cannot get even a small overdraft or any frills on an account with Nationwide despite holding a good credit rating and the same facilities with other banks. I use internet banking which is fairly cluttered and have never had to use telephone banking. Reviewed on: 24th December 2015

Fab

I've had this account for a couple of months. Their switching service is top class and their service has been efficient. I especially love their online banking. Reviewed on: 24th December 2015

Switch

I switched to Nationwide a couple of months ago and so far it's the best decision that I've made. Their online banking system has got to be the most efficient that I've encountered. Reviewed on: 24th December 2015

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