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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.4 (874 reviews)

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4.38

Based on 873 reviews, last reviewed 18th Mar 2025

1633% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

71%

17%

Latest highest rating:

5

They always give free money I love that They always give free money I love that Reviewed on: 18th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (874)

Review of the Nationwide, FlexAccount:

Superb account, fantastic reliable friendly bank.

Love Nationwide. As a relatively new customer, I'm so pleased I moved accounts to them. Reliable, friendly, supportive and good interests rates too. Always helpful in branch, works well online, and meets all my needs with ease. Reviewed on: 16th March 2023

Overdraft facilities

I had an account with Nationwide with a £1000 overdraft. I also had a credit card. I occassionally used my overdraft but never extensively. £300 at most. They reduced my overdraft to £850. For the next 6 months; i never used my overdraft and they the reducted it again to £250. I feel they should give the customer a choice rather then just reducing the overdraft. Or at lease give a reason as to why. I like to have an overdraft as a safety net but I never used it. So that is why i swtiched banks. Reviewed on: 9th August 2023

all good at nationwide

a great place to go.Staff always friendly Reviewed on: 21st July 2023

Avoid at all costs

Don't bank with Nationwide as they treat fraud victims as suspects, despite the Police and the Fraud Bureau saying that your a victim Reviewed on: 17th July 2023

Appalling customer service

Received a letter from nationwide asking me to get in touch. Rang the number on the letter, phone was answered after 10 minutes, gave the letter reference and was put back on hold for a further 37 minutes. A total of 47 minutes just to confirm a standing order. Absolutely appalling service. Reviewed on: 17th July 2023

Nobody's perfect, but this came close

I opened an account with Nationwide as they offered a cash incentive to switch my current account. But I was very impressed with their app in particular, it's very easy to use and quick to set up. I manage all of my accounts online, and have used several banks over the past few years- this one is one of the two best (Chase being the other). Although I have now switched to Lloyds (yep, they offered £150 to switch to them) they are nowhere near as good, so I'll be heading back to Nationwide next month. Reviewed on: 14th July 2023

Hugely unfair "fairer share" scheme - big let down for longterm loyal customers

Despite being with Nationwide for quite literally decades, and having many accounts with them for myself and my children, they refused to see me as a loyal customer for their fairer share scheme. They didn't even have any discretion through the complaints process as no-one seems to have any authority to overturn a decision. Massively dissappointed and am looking into other options for my accounts as a result. Reviewed on: 8th July 2023

Your Reliable Financial Companion for Flexibility and Convenience

Nationwide Bank has been my trusted financial companion for years, thanks to their exceptional FlexAccount product. The flexibility and convenience it offers have simplified my banking experience and exceeded my expectations. With Nationwide Bank, managing my finances has never been easier. Their user-friendly online banking platform provides seamless access to my account, allowing me to effortlessly track transactions, set up payments, and stay in control of my finances. The convenience they offer truly makes a difference in my day-to-day life. What sets Nationwide Bank apart is their commitment to customer satisfaction. The knowledgeable and friendly staff go above and beyond to address any queries or concerns I may have, ensuring that I receive the support I need. Their dedication to delivering excellent customer service is truly commendable. Nationwide Bank can be described as trustworthy, reliable, and customer-centric. They prioritize transparency and provide clear information about fees, charges, and account benefits. This level of openness builds trust and fosters a strong relationship with their customers. I wholeheartedly recommend Nationwide Bank's FlexAccount to anyone seeking a reliable and convenient current account. Their commitment to providing a superior banking experience, coupled with their exceptional customer service, makes them a standout choice for individuals and families alike. Reviewed on: 21st June 2023

Unfair fair scheme

As so many other customers have also experienced, the Nationwide's Fair Share scheme is anything but. A loyal customer for over 15 years, who used the current account as their main bank account and saved many thousands of pounds in multiple savings accounts, I am inexplicably excluded from the Fair Share scheme. I have written to complain and they have responded by confirming I do not count as a loyal customer - so I am leaving immediately. A massive own-goal from an organisation I used to like. They have left me feeling furious and totally confused as to why they have launched this scheme in this way. Madness. Reviewed on: 17th June 2023

Fairer share scheme is a joke

Been with Nationwide for 35+ years - had every product under the sun and still do. Did I qualify for the fairer share scheme? No, but my 18 year old son (who I persuaded to take their account) will. It's such a bad idea. Fools. Reviewed on: 14th June 2023

Best bank

Nationwide is the best bank I've had the pleasure of banking with. Not only is your money safe, they also give back to customers which I've never had with others. Reviewed on: 7th June 2023

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