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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.44 (996 reviews)

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4.48

Based on 996 reviews, last reviewed 28th Jan 2026

5600% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Beneficial Banking Being a building society it is run for the benefit of its members, the staff are always helpful. Recently they have started to give bonuses to their c... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (996)

Review of the Nationwide, FlexAccount:

absolutely dreadful

awful, they noticed fraud on my card, so blocked it and sent me a new one, ok great, but for some reason, they also blocked my new card aswell, I could not use it anywhere, it was rejected everytime I used it, 3 days of non stop phone calls, nobody knew what was going or how to fix it Reviewed on: 4th April 2023

Kids use it too

Always had a positive experience, have also set my children up with the flexOne account as soon as they are old enough. Reviewed on: 24th January 2026

Been with Nationwide for decades but...

Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026

Great Customer Service

Nationwide provide excellent Customer Service AND they offer customer training in Security, Scams, computer & phone literacy etc. Reviewed on: 24th January 2026

Nationwide keeping branches open

Nationwide is keeping a physical branch presence, albeit on reduced days. Generally offer competitive rates on its savings accounts. Reviewed on: 23rd January 2026

brilliant staff in branch, nothing is too much trouble

brilliant staff in branch, nothing is too much trouble Reviewed on: 23rd January 2026

Always friendly, helpful, never have to wait long.

Always friendly, helpful, never gave to wait long. . Great communication and well advertised products. Information is easy to understand. Reviewed on: 23rd January 2026

dil’s review !

I have had not one reason to call Nationwide customer services since becoming their customer, and they keep me well informed. Reviewed on: 23rd January 2026

Always there to help, offer more options to current...

Always there to help, offer more options to current accounts and wit a promise to keep high street branches open till 2030. You also get to £100 from the share of any profits.Staff are friendly and always make you feel welcome going out there way tb helpful Reviewed on: 23rd January 2026

Extremely competitive savings and mortgage rates.

Extremely competitive savings and mortgage rates. Amazing value for money on their current accounts. Customer service is second to none. They don't close high street banks, and they give back to their customers. I have never had to raise a dispute or complaint and I have been with Nationwide for years. Excellent bank! Reviewed on: 23rd January 2026

A community feeling.

Over 20 years with Nationwide, starting with a savings account, now with them as main bank. There is, however fictional, a community feeling to a building society. Maybe it feels less ruthless in a ruthless world. There are valid queries about the amount the CEO is paid, why are bankers so overpaid compared to the rest of the population? A self deluding system perhaps, but given that a bank is a necessity, Nationwide gives good bank. Reviewed on: 23rd January 2026

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