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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.45 (1013 reviews)

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4.45

Based on 1,013 reviews, last reviewed 27th Feb 2026

7000% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Ethical, trustworthy and I'm a member I moved to nationwide because I find the majority of other banks unethical but nationwide is not just ethical, it also is a building society and rewar... Read more Reviewed on: 22nd February 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (1013)

Review of the Nationwide, FlexAccount:

I have been banking with them for 19 years its a go...

I have been banking with them for 19 years its a good bank Reviewed on: 3rd February 2025

Giving up on them after 32 years

They have always been a bit backward, but their systems are just rubbish and only seem to be getting worse. Their staff while friendly enough are resigned to a "computer says no" attitude. Reviewed on: 22nd November 2021

Unauthorised illegal third party acess plus out of their way to cause probs

The bank staff worse than useless and rascists. They even kept sending letters saying we owed money when we did not as £1 or £2? When we went to the bank to sort it out (as they forced us)they refused and v rude, then sending more letters lies that we ‘owed’ money to try antagonise and try to get us tong onto their bank-the first time they did that and forced us to go visit Newcastle 2 or 3 yrs ago they refunded-subsequently they send more letter lying we owed £1 -£2 refused refunds(would affect credit rating !) We don’t even use that account for years / we even tried to close said account but they refused?! other issues also they were allowing UNAUTHORISED and ILLEGAL acess to account by a third party Other issues ongoing with Nationwide also antagonistic abusive staff -recently after not using account for years request for card but they said fine many times but don’t send it, they’re disgusting and waste of time, hours on phone, also waste of time-their racial harassment- we closing down this account now - we want to close it abs have tried to previously, so they have to close it-not up to them to them to keep it open to harass / abuse us with Reviewed on: 29th October 2021

home insurance worthless

I have had home insurance with nationwide for years never claimed land slip last night tons of rubble blocking path says what can be claimed and it clearly says land slip is claimable but nationwide refuse any help do not use nationwide home insurance it is worthless Reviewed on: 22nd October 2021

Racist unethical fraudulent , breaking the confidentiality law

Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch! We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones. Their complaint procedure is sham, others state this as well. We are shaken by our experience in this branch. We took our son to open his first account. The staff were, as races, arrogant, lazy, and unprofessional as ever. They whisper whilst looking at us or other customers. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear. We asked their help to open our son's first account. The manager asked responded loudly through a loud speaker - ARE YOU DISABLED THAT YOU CANT OPEN IT YOURSELF?? Speechless and frozen we were. -WHAT IS YOUR DISABILITY?? Ashe showed again. Then gave us a leaflet with a bit of scribbles on and said ' YOU DO IT'. We left humiliated and upset. The scribbles were all wrong informations, the phone number provided was not even in use. But since we were not disabled, and that they were lazy, we did open our son's account. Two weeks later, we received a complaint letter accusing our son who never spoke these staff with bored house wive attitudes, accept giving his name and dob shyly, then sitting back at the chair out of the way, calling my son, 'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, our son had never got of his chair or spoke, accept when asked, giving his name, and DOB. So, this incompetent and unethical people made a false allegation against our child. We then called them and requested an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up. What kind of a bank is this, we put our money in to their trust, by which they earn money, but they do not treat equally respectfully. The staff is not trained professionalism or ethics. We are going to ombudsman and removing our bank to a place where our custom will be valued. Reviewed on: 14th October 2021

Great service

Excellent debit account which includes many benefits such as gadgets and travel insurance Reviewed on: 9th October 2021

professional and courteous

I have been with Nationwide for over 29 years, I have always found them above board and professional Reviewed on: 24th September 2021

Friendly staff

Always helpful when talking on the phone or in branch Reviewed on: 15th September 2021

Excellent

All excellent I have a current account with Nationwide and they are a big organisation with a small organisation attitude. I recommend them if you are looking for a current account. Reviewed on: 1st September 2021

Great service

Always helpful well trained staff on hand to help. Reviewed on: 30th August 2021

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd and mental health problems and learning difficultys avoid nationwide at all cost or it will cost you i wish we never changed and looking for a new bank as we speak one who understands peoples need and not nasty these people are not human to make us suffer like this no customer service at all Reviewed on: 10th August 2021

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Nationwide: FlexAccount reviews

7000% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide FlexAccount reviews (1013)

I have been banking with them for 19 years its a go...

Giving up on them after 32 years

Unauthorised illegal third party acess plus out of their way to cause probs

home insurance worthless

Racist unethical fraudulent , breaking the confidentiality law

Great service

professional and courteous

Friendly staff

Excellent

Great service

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

Do you have a different Nationwide product?

Want to see more from Nationwide?

Student Current Account

Cash ISA

Regular Savings

Join Smart Money People

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