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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Would recommend

Good service in branch and by the app. Reviewed on: 23rd September 2018

No fuss

A no fuss, no frills account which I've had for about 17 years now. Always good customer service and website is easy to use, as is the app. Easy to keep track of my incomings and outgoings. Reviewed on: 30th July 2018

great service

Great product. Excellent online service. Reviewed on: 29th July 2018

Flex account

The online banking system is very easy to use, I like being able to move money to where I need it. Reviewed on: 24th July 2018

Very Good

Always found Nationwide very helpful Reviewed on: 1st July 2018

loyal customers mean nothing

I have two current accounts with nationwide one single and one joint. I went on maternity leave and as I was not receiving a wage my overdraft was taken away on my single account to the sum of £900 due to this I could not pay some direct debts due and this affected my credit score our joint account had an overdraft limit of nearly 5000 we asked for it to be increased to £2000 nationwide refused due to my recent credit score rating that I feel was caused by them. I have been a loyal customer for over two decades and always had an excellent credit score but have received no help from this bank even though there earlier decision has been a major influence on my recent credit score which is why we were refused a greater overdraft on our joint account Very disappointed with this bank and would not recommend them to anyone. Reviewed on: 23rd June 2018

Happy

Very happy with this account and happy with the customer service both in store and on the phone. The app is time saving and convenient Reviewed on: 20th June 2018

Brilliant app and banking

The app for the flex account is easy to use, easy to manage and pay people from. The account itself has a great interest rate for balances up to 2500 Reviewed on: 10th June 2018

Spot On Bank

We have had accounts with Nationwide for many years. Finished the mortgage years ago and kept them for the banking. CHAPS/SWIFTS - never a problem, shame they stopped direct dollar deposits but easy to work around. Online and phone app are very easy to use. Branch staff have always been helpful especially during our recent house move. Reviewed on: 3rd June 2018

Loyal customer

Have been a Nationwide customer for over 15 years and wouldn't change a thing. Good service and rewarded loyalty. Reviewed on: 3rd June 2018

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