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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.49 (1066 reviews)

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4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1066)

Great Bank, Great Account

I have found nothing is too much trouble for the Nationwide. Whenever I've needed help with day to day banking, whether it's transferring money to another account, setting up direct debits, paying bills etc they have always been extremely helpful, pleasant and a joy to deal with. Reviewed on: 12th December 2016

No frills

I have been with them many years and have had few problems , they are a building society and not a bank , but act like a bank when its suits them. Getting things done like a direct debit or a new card can be a problem every time its not as easy as they make out. you have to have time to wait in the que to see the manager or some one in charge. Reviewed on: 5th December 2016

Helpful and Easy to Contact

Had a flex account with Nationwide for many years, never had any issues and always had good customer service. Reviewed on: 29th November 2016

Fees

Got into a mess with the charges and they were not helpful. So I switched Reviewed on: 28th November 2016

Transparent banking with no hidden extras

Always a straight forward clear answer or solution given. Always polite staff who can't do enough to help. Reviewed on: 22nd November 2016

BRILLIANT

I COULDN'T BE HAPPIER WITH NATIONWIDE, I'VE BEEN WITH THEM MY ENTIRE LIFE (LITERALLY) AND THEY HAVE THE BEST SERVICE! Reviewed on: 22nd November 2016

Great service - versatile account and up to the minute technology

Have been a customer for over 15 years and can only praise the good service Reviewed on: 21st November 2016

Reasonable service and products, overly cautious fraud processes.

I was recently the victim of credit card fraud and while I can appreciate the need to take appropriate action and validate who I am before dealing with me, Nationwide put a stop on my card, then took it off, then put it on again. It was an incompetent, slow and inconvenient process. Reviewed on: 19th November 2016

A current Account at Nationwide

A very approachable building society that has current accounts. Friendly and knowledgable. Reviewed on: 14th November 2016

No mess

Zero problems with them. Ever. Reliable above all else. Reviewed on: 14th November 2016

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