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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Great account that pays back.

2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experience. The arranged overdraft also means I know I'm covered if the need comes (not that I recommend using it) Reviewed on: 21st November 2024

I like that they look after their members and the fl...

I like that they look after their members and the flexplus offers lots of useful extras Reviewed on: 3rd October 2024

The best bank in the UK for all their products

Category was for FlexDirect, but this applies to all their accounts and savings. I've been with them for a fair few years now, and never had an issue. The app always works, the agents are UK based and quick to reach on the phone, and the few times you need to go into branch; there's many on the highstreet and helpful within. They're also ethical and reward their members, recently giving a switching incentive even for existing members. The app allows you to search transactions by cost or name which is very helpful. Reviewed on: 7th September 2024

Nationwide have no concern for members banking exper...

Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the whole system is so old the security must be really shocking. Reviewed on: 26th June 2024

If I could give zero stars I would......

30 years a member, 6 different types of a account and over £12,000 currently with this 'mutual', but I'm not 'invested' enough as a member? This is the same board who preach about being a mutual, where 'we are all valued', yet there is no say about the £600 MILLION being paid to Mr Branson esq? This in exchange for a bank he controversially got for nothing and is probably worth next to nothing now. While the sanctimonious fat cat board have their snouts in the trough, denying members a say in a questionable takeover, only a minority of others benefit from 'their' largesse, other societies are awaiting my accounts. Once my ISA matures that's where its all going too, **** the self-serving Nationwide! Reviewed on: 26th June 2024

Moved for the incentive stayed for the service!

The switching fee enticed me to move to Nationwide but since I've been a customer they seem to have improved the app so much that it has made me stay, plus the £100 fair share payment is an added bonus and means switching to anyone else doesn't actually make sense! Reviewed on: 4th June 2024

Great company.

Great company. Very helpful and app great. Fab products Reviewed on: 1st June 2024

Ethical, honest, family banking.

I've been with Nationwide since I was just 14 and have never had a bad experience with them in nearly 25 years. I've several accounts with them and a mortgage and home insurance. I trust them unlike many other banks and most importantly they aren't as bad as HSBC, Barclays etc. in investing in new fossil fuels etc. They have a degree of ethics. Reviewed on: 28th May 2024

Easy current account

A good current account , card is easy to use by putting it in the card holder. As yet I have not had any problems Reviewed on: 25th May 2024

I have been a customer of Nationwide all my life, li...

I have been a customer of Nationwide all my life, literally. Introduced by my parrents at birth I have always found them to be personable and approachable. The Flex direct account is easy to manage and ties in really well with other Nationwide products. I have found the account so useful I have recommended it to others. It's simple yet effective. Reviewed on: 25th May 2024

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