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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.39 (288 reviews)

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4.44

Based on 288 reviews, last reviewed 22nd Apr 2025

383% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Easy product to use via the app, no issues experienced. Easy product to use via the app, no issues experienced. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (288)

Review of the Nationwide, FlexDirect:

Switching service

I used the switching service and I was impressed with the communication throughout the process. Bonus was paid promptly. The account has a decent interest rate and no complaints so far. Reviewed on: 16th March 2024

Fantastic online account

Easy to use, well designed online account Reviewed on: 16th March 2023

A Switch that wasnt a Switch

I decided to take up the £200 switch offer from Nationwide however it didn’t run smoothly at all and ended up costing me money and total confusion with SO and DD payments. It’s taken me a few months to get my account affairs in order and I never received the £200 bonus. I am angry and frustrated Reviewed on: 13th March 2023

Good bank but app could do with improvement

I switched to Nationwide because of a switching incentive. I have had few issues with using them, just a couple of minor frustrations such as not being able to cash cheques on the mobile banking app. Reviewed on: 11th March 2023

Good customer service

It has always been a pleasure to talk to any member of staff. And has been simple to deal with anything I needed to do Reviewed on: 10th March 2023

very helpful bank,

Has a lot of different types of savings accounts, to suit different types of savers. I have money in 3 different types, & i know that not only is my money in safe hands but that the interest rates offered are good. Reviewed on: 10th March 2023

Good bank to deal with

Have had no issues with this bank having the account a number of years recently acquired a members credit card also good for as the all rounder option Reviewed on: 10th March 2023

Easy to use and good online app

Good customer service, the app is really easy to use and update. Reviewed on: 10th March 2023

Great provider

Switched using cass; got a switching bonus too. No issues so far. App is easy to use and the security is excellent. Reviewed on: 9th March 2023

There is just one catch

I’ve never really had any problems with nationwide - there’s just one feature of their banking that feels very antiquated. Any time you need to send money to a new person you have to have the little portable pin device to verify the transfer. Out for dinner and need to send your share of the bill? Well unless you have your pin device on you, you’re not going to be able to do this there and then. It’s an annoyance and can be inconvenient Reviewed on: 9th March 2023

Used for years

I have been using Nationwide for many years. The app is easy to use, and I can check all the accounts I have with them under one platform. Reviewed on: 9th March 2023

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