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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.99 (335 reviews)

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3.96

Based on 335 reviews, last reviewed 14th Feb 2026

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

66%

10%

21%

Latest highest rating:

5

Lots of high street branches available & never had a... Lots of high street branches available & never had a problem in 30+ years as a customer. Reviewed on: 14th February 2026

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (335)

Review of the Nationwide, FlexPlus:

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Lots of high street branches available & never had a...

Lots of high street branches available & never had a problem in 30+ years as a customer. Reviewed on: 14th February 2026

Flex Plus charges £18 a month now which seems excess...

Flex Plus charges £18 a month now which seems excessive, though I have used the breakdown cover twice so that makes it a bit less painful to those of us struggling lately ( and I mean prolonged 'lately' Reviewed on: 24th January 2026

Excellent Benefits with great value for money.

I have been very reluctant to pay for an account on a regular basis. However, Nationwide FlexDirect Plus offers really good value for money and comprehensive benefits in particular it's travel insurance cover. The fact it covers cruises too is an added bonus and saves hundreds of pounds compared with purchasing that separately. Reviewed on: 23rd January 2026

Efficient,friendly,convenient .

Efficient,friendly,convenient .Could not ask for a better service Reviewed on: 23rd January 2026

Above and Beyond Service

We visited our local branch to carry out a CHAPS transfer. Despite others waiting we were never pressured and received an excellent, helpful service. All explained in detail and carried out for us in a professional, informative manner. Would recommend Nationwide for their excellent customer service. Reviewed on: 23rd January 2026

Utilised Internet banking since inception.

Utilised Internet banking since inception. Service and technical support good (although deteriorated since introduction of Chat). Range of deposit and ISA accounts good, allied to competitive interest rates. Like the concept of mutuality. Reviewed on: 23rd January 2026

Great benefits.

Great benefits. Travel insurance, mobile phone cover and breakdown cover. All policies are quite comprehensive and cover all my needs. Fairer share bonus of £100 is very welcome. I've been with Nationwide for 27 years now having tried several of their competitors and they have always been helpful and fair. It's good to have branches still open. The only downside is you can't use the post office to manage your account and pay in cash. Reviewed on: 22nd January 2026

Excellent banking experience with grateful returns.

Excellent banking experience with grateful returns. Extra bonus with plus account which saves on everyday services. Such great value. Honest banking and always pleasant staff. Reviewed on: 22nd January 2026

Flexplus is an excellent package

Flexplus is an excellent package if you need travel insurance, breakdown cover and mobile phone insurance. Staff in my local branch (Colchester) are always very helpful Reviewed on: 22nd January 2026

Great banking with Nationwide!

I’m pleased with the products supplied on the account, and appreciate the £100 goodwill payment they’ve made the last couple of years. Reviewed on: 22nd January 2026

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