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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Brilliant Account for the fee

The benefits you get with this account are amazing for only £13 a month. The worldwide travel, mobile phone and breakdown cover are great value. Reviewed on: 28th April 2020

Current account

Does what it says on the tin. Keep money secure and pays bills. Reviewed on: 27th April 2020

Travel Insurance is absolutely useless

I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to SANTANDER in Romsey and the manager there was wonderful and ran a very efficient branch. Despite all of her efforts SANTANDER closed this branch and I signed up to Nationwide in Romsey. All seemed good on paper until you have to claim on their travel insurance. What a bunch of useless time wasters. If you like being on hold for over an hour then that is fine! They don’t phone when they promise they will and their upload documents on the web page is awful. Just spoken to somebody now after being listening to Music on Hold for 2 hours! Really poor show. As soon as my claim is sorted I will be changing banks as I do not expect to treated like this. Reviewed on: 13th March 2020

Very poor customer service

I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). In my travel group there was 15 other people who got a full refund or partial due to this event. Many had insurance with Halifax which were great in helping them and even calling them in Napal to ensure they are ok! That aside, I did not teach my lesson and I still stayed a loyal customer. I am travelling to Bulgaria Friday and I have not managed to reach a customer service and ensure I am covered for the past week. I just tried again and after holding the line for 13 mins I got disconnected. The customer service is appalling and I will be changing my insurance. The bank doesn't do anything, the helpline keeps passing you around and so on. Reviewed on: 2nd March 2020

Reliable, useful bemefits

Oneline Banking is very easy too! Reviewed on: 9th February 2020

A great set of perks for a great price

Saved so much money on travel insurance, mobile and breakdown cover by combining them with my flex plus account. The linked saver is an amazing rate too. The mobile app is one of the best around from a mainstream bank. Reviewed on: 26th January 2020

Good

Friendly too, probably the best bank I've been with Reviewed on: 17th January 2020

FlexPlus gives added value

Flex Plus perks (mobile phone insurance, breakdown cover) are well worth the £13/month. Used both more than once. Great customer experience. That's not to mention the better interest rate. Reviewed on: 15th January 2020

Best packaged account

Best packaged account, great customer service. Reviewed on: 14th January 2020

Great account

I love this account and the benefits that come with Flexplus Reviewed on: 6th January 2020

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