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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.02

Based on 321 reviews, last reviewed 13th Jun 2025

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (321)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Excellent Travel Insurance

After a pilot became ill and our flight was cancelled I had to organise hotel rooms for my Mum and myself. I called Nationwide to explain the circumstance and they didn't hesitate, there was no fuss just refunded the amount into my account. Reviewed on: 27th July 2020

Flexplus insurance - a complete waste of time.

Nationwide you should be ashamed fronting this insurance and as for their administrators ... UK Insurance a complete joke. You cannot get hold of them, they never respond.../claim they have called you and never do, totally unprofessional if you are lucky enough to ever speak to anyone. My claim has been going on for over 3 months... no closer than when I started. Complained to nationwide and they sent my complaint to UK insurance.... complete circle of nitwits Reviewed on: 24th July 2020

Travel insurance coronavirus terrible

I am a Nationwide customer myself. I own a villa in Fuerteventura - one of my guests had travel insurance in place for a holiday way before the Spanish lock down. They were due to travel 2 days after lockdown. Case being reviewed for over 3 months, all information supplied honestly, all discount for long stay shown - part offer Finally given, then 3 days later withdrawn. Reviewed on: 22nd July 2020

Travel Insurance claim

Very disappointing level of service from Nationwide in regards to my travel insurance claim. Began claim April 2020 and three months on still no further forward. Their online system to upload documentation is useless, therefore sent my claim documents by recorded delivery. Now Nationwide claim they have not received documents, even though they have been confirmed as delivered and signed for. How convenient ! The Claim process seems to be intentionally designed o be convoluted and difficult - in order that some claimants will eventually give up. Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. Reviewed on: 19th July 2020

Fantastic package

The travel and mobile phone and breakdown insurance that comes with the Flex Plus account is brilliant. Reviewed on: 13th July 2020

Best Bank

BEST CUSTOMER SERVICE. Any time I've ever reached out to Nationwide on twitter, they've responded straight away with a resolution to my problem or query. Their flex plus account is brilliant and considering you only pay a small fee each month, the benefits like phone & travel insurance alone are worth it :) Reviewed on: 10th July 2020

Terrible

The handling of my flex plus travel insurance claim that I pay for every month has been disgraceful Reviewed on: 1st July 2020

Flex Plus Holiday Insurance Travel Insurance

Do not rely on Nationwide Travel Insurance. If you do it will have you in tears. I have been waiting THREE months so far for my claim. It will give you worry and stress you do not need. They do not get back to you when they say, They do not answer the phone. It is run by Direct Line UK Insurance. Do not get caught out with Nationwide. You need reliable Insurance you can trust.. Reviewed on: 19th June 2020

Carefully read Terms/ Conditions

I assumed that Travel Insurance covers your travel as its title suggests. Unfortunately I recently had to make a claim after being hospitalized ex U.K. just a couple of days before my return flight, this part of the flight to return home cannot be a part of your claim I quote the reply I received “Page 17 of the Policy Booklet under Indirect Losses explains, we won’t cover any cost you would normally have to make during your trip. So when you pay for the holiday your flight home is not classed as an additional cost or a financial loss. Still makes no sense to me but just wanted everyone to be aware of this. Reviewed on: 27th May 2020

useless and more work than justified

When trying to make a claim you have to jump through multiple hoops and fill lout a lot of paper work. After 2 hrs of being on hold to even begin a claim and 5 weeks for the claim to be reviewed they cut the cost of the claim down to 1/3, then took £50 excess. this left a pitiful amount and with the work put into getting the claim it would of been easier and more lucrative to cancel the policy. Reviewed on: 8th May 2020

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