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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (324 reviews)

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3.90

Based on 324 reviews, last reviewed 29th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (324)

Review of the Nationwide, FlexPlus:

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Flex Plus account offers unbeatable value for money...

Flex Plus account offers unbeatable value for money in terms of the extras it gives as part of the package. As long as you agree to deposit £13 a month into the account you get free travel insurance, breakdown insurance and gadget insurance. These are not cut price packages that they offer for example the travel insurance covers you world wide and the breakdown insurance includes European cover. Older people or people with health conditions can still obtain cover at very reasonable prices and it covers the whole family. Reviewed on: 25th August 2024

The customer service providers are very efficient, u...

The customer service providers are very efficient, understanding and professional. They have a very friendly manner. Nationwide is always giving back. Reviewed on: 24th August 2024

The rewards with the card are worth the monthly fee...

The rewards with the card are worth the monthly fee and we have made use of both the mobile phone and holiday insurance. Reviewed on: 23rd August 2024

Great product easy to apply the monthly price could...

Great product easy to apply the monthly price could be cut thro Reviewed on: 23rd August 2024

Excellent product cover

Excellent product as it covers phone insurance, holiday insurance and car breakdown cover - for the individual, not just the car! Reviewed on: 23rd August 2024

Easy and simple to complete

Upgraded from my standard Flexi account and it was really simple to do online. The additional benefits make the monthly payment worth it. Reviewed on: 25th July 2024

Excellent product, offering great extras

Excellent product, offering phone insurance. travel insurance and AA breakdown cover for just £13 a month. Whats more is for the past 2 years Nationwide have given their customers £100 so this account even better! My whole family have an account. Reviewed on: 22nd July 2024

Used travel insurance along with AA breakdown cover.

Used travel insurance along with AA breakdown cover. Both times the service is excellent. Saved a bundle on just having the account, good if you use them bad if you don't. Really happy with the services provided. Reviewed on: 8th July 2024

IT WAS LIKE MAGIC , PUT IN THE CLAIM AND GOT A RESPO...

IT WAS LIKE MAGIC , PUT IN THE CLAIM AND GOT A RESPOND FAST ,PAID MY END OF THE CLAIM AND BOOM. GOT MY CLAIM IN NO TIME. Reviewed on: 21st June 2024

They care about their customers

Their flexplus package provides a lot. But also their recent fairshare payment has been so welcome. Giving £100 to many members just because they can. compare this to other companies that give all profits to directors and high end staff. Incomparable. Reviewed on: 28th May 2024

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