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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.55 (117 reviews)

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4.61

Based on 117 reviews, last reviewed 23rd Jan 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

21%

Latest highest rating:

5

Not taken incentives to switch, why would I? Had account for 20 plus years despite incentives to switch. Happy with all aspects of current account management, never had a problem. Easy to maintai... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (117)

Review of the Nationwide, FlexBasic:

Great customer service

I've always fund my banking to be an enjoyable experience, because the staff is friendly, efficient and very helpful. Reviewed on: 12th February 2017

Very useful

Replacement card arrived in days, and cancelling my lost one was simple Reviewed on: 7th February 2018

Hassle free banking

Nationwide cares about it's customers Reviewed on: 6th February 2018

Nationwide Flex account

I have been with Nationwide for years and always find them helpful in branch and the online system easy to navigate! Reviewed on: 2nd February 2018

Nationwide

I have found a few issues with the online aspect with nationwide. Not always very easy to get access to my account straight away Reviewed on: 1st January 2018

Greta company

Never any problems with their service Reviewed on: 10th December 2017

Really lovely customer service in Edinburgh'

The staff in the Edinburgh branch of nationwide have always gone above and beyond in helping with anything I need, and even offering somewhere quieter to talk due to my very excitable 10 month old! Thanks guys :-) Reviewed on: 7th December 2017

Family friendly service

We switched our current account from Barclays because we got £100 for doing so and foe recommending them to others. We also switched our savings account to a nationwide account giving us 5% annually better than any others Reviewed on: 28th November 2017

yes probably recommend

Friendly staff with convenient branches for me. Reviewed on: 8th November 2017

Flawless service every time

The service i have received with them has been second to none. No problems ever Reviewed on: 7th November 2017

A perfect card for my relative

Having just had to have Power of attorney for my cousin , I was at a loss as to how to control his worsening difficulties ,his bank manager suggested this card , which had no overdraft would be the best option , and it has proved to be a saving option for his peace of mind and his confused spending pattern while I deal with his current account and bills .Thank you so much Reviewed on: 7th November 2017

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