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Policy Expert : Home Insurance reviews

4.77
Based on 9,121 reviews, last reviewed 24th Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I had scape water in my house last year. I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my ... Read more Reviewed on: 3rd April 2025
JAVID MANOOCHEHRI's avatar
JAVID MANOOCHEHRI

Latest lowest rating:

1

Try claiming....... My 4 Yr old roof membrane had separated due to bad weather but you have declined the claim saying that the day I identified the damage the wind did no... Read more Reviewed on: 24th April 2025
Paul A's avatar
Paul A

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9121)

Review of the Policy Expert, Home Insurance:

Quick & easy

5
Quick, easy, straight forward. no hassle Reviewed on: 26th August 2023

Customer service is very good

5
Prompt response to telephone query and very helpful. Knew the answer to my query immediately and asked if there was anything else I needed Reviewed on: 11th October 2024

Offering the best choice at competitive pricing with...

5
Offering the best choice at competitive pricing with a real understanding of consumers needs, very professional Company! Reviewed on: 11th October 2024

Great service

5
Fortunately, I've never needed to make a claim with this company, but their service when using their online chat was excellent. Their quote was very competitve too. Reviewed on: 11th October 2024

Great value for money...

5
Clear and easy to use website, great value for money, quick service. Reviewed on: 10th October 2024

Tailored home and contents insurance

5
Filled in questionnaire on what I had to have for building & contents insurance as needed to renew. There were detailed categories of cover, essentials and add ons. Emergency cover, which being on my own, was particularly important was excellent. Legal cover was complimentary. I could adjust my quote by changing my voluntary excess and they beat the other two quotes I’d researched hands down; so as well as good value for money I felt the insurance was well tailored to my needs. I have insured therefore with Policy Expert for a further year. Reviewed on: 10th October 2024

Excellent long term provider

5
I have been getting my insurance through Policy Expert for several years. I always get alternative quotes but they always come back cheaper from Policy Expert so I stay with them Reviewed on: 10th October 2024

Just an all round excellent company

5
Just an all round excellent company Reviewed on: 8th October 2024

Easy to deal with and most things can be done...

4
Easy to deal with and most things can be done online Reviewed on: 26th September 2024

Smooth process with good communication

5
For the one claim we had, the process was smooth and handled with good communication Reviewed on: 19th September 2024

Too stressful when making a claim

1
Too stressful when making a claim Dont waste your money. HORRIBLE company when you are trying to make a claim. They will ask you to do it online/ via their portal then everytime you do it they will just close your claim without dealing with it. Send so many messages and they said they will reply within 4 hours but they never did. Reviewed on: 14th September 2024
Reply from Policy Expert Hello Regan, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024
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