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Policy Expert : Home Insurance reviews

4.77
Based on 9,120 reviews, last reviewed 28th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs
...

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Easy to buy.

5
Prompt and efficient service from the company. Reviewed on: 13th August 2020

Great price, good commumication!

5
Great price, good commumication! Not claimed yet, but that’s not a bad thing. Reviewed on: 9th September 2024

Home insurance at a reasonable price.

5
Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

5
Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

5
Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

5
Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

5
Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

4
Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

We've stuck with Policy Expert for 7 years in a row.

5
We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

Terrible

1
The call handler had no clue what she was talking about. Terrible customer service. Could not answer basic questions. I asked to her senior and the senior refused to speak to me! Reviewed on: 4th September 2024

Years Experience With Them.

5
Been with them for a few years now. They appear to offer reasonable rates, compared to some other insurance firms, for the cover we need. Reviewed on: 4th September 2024

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