Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait... Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait until 09.00 and call them and they can unlock it again like every other bank? Think again. You have to wait for a LETTER TO BE POSTED (!) which can take up to 5 working days. They didn't care how urgent it was and refused to let me speak to a manager. When I asked for a complaints email address they gave me a PO Box in Armagh to write to. Joke. I now have to wait until I get a new number, log in and I will transfer the balance to my new account elsewhere. They have a very basic website and no App - so no facial recognition log-in. So just posting your details all over the place. Very risky and insecure. AVOID this Bank of Ireland Post Office set-up, they are well behind the times and I think very insecure, just downright inviting fraud. As a last ditch I asked them to just send the funds back from whence they came (a proper bank) and surprise surprise I was advised to write another letter - listing all the details someone would need to take anything therein. What a total joke. Read more Read less

Easy to use, easy to renew, reasonable price, able to get multi trip cover

Customer service is so bad trying to change address no email, no phone,you have to do it by post & royal mail are so bad at getting post delivered

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere.

Received a letter in the post notifying me of account maturity, and upon ringing to close it (which must be done over the phone for... Received a letter in the post notifying me of account maturity, and upon ringing to close it (which must be done over the phone for no really clear reason) I was told the address I answered was incorrect. How? I'm ringing you with a code from post sent to MY address. And to make it really hilarious, it turns out the stupid woman was looking at someone elses account on my call! Poor you! I almost got to ask my way into finding out about your details! In short. Open an account LITERALLY anywhere else, i beg of you, these guys are absolute morons from customer support right up to bankers. Go with a conventional bank. Not even an insane interest rate would justify their abysmal performance. Read more Read less

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your... Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Read more Read less

Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around... Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around in long queues. The agents are well trained to discuss what details need to be flagged up and which level of cover is right for your family. Read more Read less

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after... Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Read more Read less

I had my purse stolen whilst in Spain. It contained my passport which meant I missed my flight and had to book an extra stay... I had my purse stolen whilst in Spain. It contained my passport which meant I missed my flight and had to book an extra stay in a hotel whilst waiting for my emergency passport to be issued. Costs incurred over £500. On arriving home I had submitted a claim, only to be told the insurance doesn't cover this. The only thing covered is the emergency passport which cost less than the excess! Needless to say I will not be using the Post Office for my insurance in future. Read more Read less