Write a review

Royal London: Pension reviews

Name: Pension
Rating: 1.78 (99 reviews)

View other Royal London products

1.73

Based on 99 reviews, last reviewed 3rd Jun 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

17%

78%

Latest highest rating:

4

Very good and great company Very good company very happy staff very friendly Reviewed on: 3rd June 2025

Latest lowest rating:

1

Royal London pensions scammers Trying to access my pensions which was originally with Abbey National then went over to these idiots,ive sent all my id off and I'm not getting anywhe... Read more Reviewed on: 3rd April 2025

Read all reviews See your review

About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

Royal London Pension reviews (99)

Review of the Royal London, Pension:

no action

I have been waiting for a month now for an estimate on my pension and despite each time saying that it has been posted I have still not received anything. All other post reaches my house on time so what is going on??? I can see me having to get a solicitor involved. Reviewed on: 9th December 2022

Very poor

Don't believe there advisers they lie through there back teeth . I was told I would have my pension in 4 weeks . Still waiting . Don't believe there excuses Reviewed on: 27th October 2023

How to loose £100,000 .

Transfer value of two old CIS pension policies tanked from 600 to 500 thousand in six months.No explanation on letters and only explained when contacted.They use the usual evening out on returns dodge ,I wonder if they applied that logic to thie salaries. Reviewed on: 16th October 2023

Friendly and Helpful

My old pension was bought by RLIa while ago and they have been very. helpful ever since, informing me when payments start and when they will increase. so much so that I have a small local Govt fund and I shall see if I can add this into the fund. Reviewed on: 14th October 2023

Avoid like the plague!!

Absolutely avoid this company, like the plague. Trying to withdraw your lump sum pension, what a joke!!, so far i am in week 11 in the process, and always an excuse, as to why letters are not sent, or returned forms are not actioned - Continually blame the Royal Mail. Communication is zero. Currently I have personal information, now lost, which is now leaving me open to fraud. All apologies are just shallow. The stress this company causes is just unbelieveable. Be warned!! Reviewed on: 12th October 2023

Poor service and transfer process

Was forced to change company pension and transfer my previous one due to multiple costs, 4 times I have followed their process and it just doesn't work with out loads of work, poor secure email system, asking for the same information time and time again, I would stay away. Reviewed on: 14th August 2023

Very good service from Sharon smith

Sharon Smith dealt with my query very quickly and explained all I needed to know so glad I got through to her. Reviewed on: 9th August 2023

Poor Payers

My pension withdrawal has been going on since February 2023 and still has not been paid out. They are quick to have your money but not quick to give it back. Still jot resolved. I would never invest in them or recommend anyone investing in them. I don't even want to give them 1 star let alone 10. Reviewed on: 4th August 2023

Extremely poor service

I had to initiate the start of my pension process as they never contacted me. I have made over twenty phone calls as they never contact me. They forgot to send paperwork out to be signed. It is now three months after my retirement date and have received one pension payment. I have been told that they have paid the back pay to my pension start date. But no money has been paid into my account. They don't respond to my emails and when I phone I get through to a call center. Their service is absolutely shocking with no respect for their customers. I would in hindsight never use their service. They just don't care. Reviewed on: 3rd August 2023

Poor service

Still waiting 10 weeks for them to sort pension. No communication at all. To many frustrating calls Reviewed on: 2nd August 2023

Delay in paying out my money

I applied to get some money from my pension pot in May..5 weeks later still not got any money .put in complaint but still nothing will be going to financial ombudsmen to get compensation for stress caused .regret ever putting my money in this company . Reviewed on: 20th July 2023

Do you have a different Royal London product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Annuity
from Aviva 3.39 from 16 reviews
Annuity
from Legal and General 1.60 from 3 reviews
Pension
from Prudential 1.79 from 30 reviews

There's still more to see!

Royal London has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub