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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.94

Based on 308 reviews, last reviewed 3rd Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (308)

Review of the Santander, Basic current account:

charging people money for running outta money!

I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems. The transaction fees on unarranged overdrafts are extortionate plus I phoned up for hard copy of my statement to try and wrestle this mess into order and they kept me on hold listening to ghastly music for nearly half an hour! They promised a call-back today between 12 and 4, which they didn't. When you phone them on your mobile they can charge £15 for the call on top of your normal billing so I have been reluctant to chase them given the mess I have already gotten in. They broke a promise to this loyal customer of 12 years and not happy. thinking of taking up on that current account switch service as I have gone without the promised one to one support from Santander. Red. Devils. Avoid them at all costs! Reviewed on: 14th May 2018

Excellent Banking with Santander

I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my account. I find that an excellent feature that they check my account to stop any fraudulent activity. Their staff either in the branch or over the phone are friendly, knowledgeable and always help to sort out any concerns I may have. Reviewed on: 7th March 2025

They are so rude, they mess up and don't hold themse...

They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not actually caring about there customers either. Bad! Reviewed on: 4th March 2025

Standard no frills current account.

Standard no frills current account. Online banking is easy enough to use. Reviewed on: 27th February 2025

Good customer service but interest rates well below...

Good customer service but interest rates well below the likes of Kroo Reviewed on: 27th February 2025

Pleasing Experience

Customer services were quick to answers and knowledgeable Reviewed on: 26th February 2025

On the corner or online your choice

I have been a customer of Santander from when they took over Alliance and Leicester paid off my mortgage and several loans along the way had quite a few different accounts and saved with those accounts. The staff and service are first class they have helped and guided the decisions I have made always taking an impartial stance while supplying the information needed, in a changing world stability, security and reliability are what you need Santander have and still do provide that for me. Reviewed on: 26th February 2025

No need to contact

Had no reason to contact them. The app has greatly improved. Reviewed on: 26th February 2025

easy web site and online banking make me feel safe

easy web site and online banking make me feel safe Reviewed on: 26th February 2025

Easy online banking app.

Easy online banking app. and still a branch on my high street Reviewed on: 26th February 2025

Avoid having a bank with Santander

You cannot make payments above £2000. Even if your payment limit it set to higher they will block your account. They make you call them but don’t have authority to unfreeze any account through call so you ultimately have to physically go the bank which closes at 3pm. Horrible services, wasting customers time and not being able to make payments with your own money. Avoid Santander I will be closing my bank with Santander. Unusable services. Reviewed on: 13th February 2025

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