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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (287 reviews)

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3.88

Based on 287 reviews, last reviewed 22nd Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Spoke to a real person Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (287)

Review of the Santander, Basic Current Account:

Glad I’m soon leaving.

Awful experiences most of the time. In making simple transactions in the bank the queues are disgusting. Staff stood around waiting for queue to get bigger before then serving. Security questions great but the incessant questions going way beyond are unnecessarily intrusive. Branches shutting down and basic things can’t be done in the machine and needs queuing for. Then having to repeat things over and over again because of lack of listening. Just overall never been a good experience with this bank. Glad I moved banks for most of my savings. Reviewed on: 10th April 2024

Spoke to a real person

Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Good all-round service.

Good all-round service. Happy with the overall account. Reviewed on: 12th October 2024

Didn’t help me to return my stolen money .

Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually existed and I needed to contact them personally. And when the circumstances turned out to be the opposite and the company did not exist, the bank said that the case was closed and no one would take any further action to help me get my money back. S.G. Reviewed on: 23rd September 2024

Basically useless.

Basically useless. Not enough branches Reviewed on: 23rd August 2024

My experience of Santander has been a positive one.

My experience of Santander has been a positive one. The Santander current account provides everything I need, from online banking to Customer service if needed. When I have contacted Customer service about any queries they have been helpful and have resolved the issue quickly. Reviewed on: 16th June 2024

I love the banking app, it just works.

I love the banking app, it just works. I have everything I need at my finger tips. The text alerts are great you can deal with an issue before you get charged. Overall a great experience of now 17 years. Reviewed on: 9th June 2024

A trustworthy and professional bank

A trustworthy and professional bank, never had any issues. App and mobile banking is easy and simple. The new rewards program is not really a rewards system more of a place to find voucher codes you could find anywhere else. Reviewed on: 27th May 2024

All the staff are friendly polite and professional

All the staff are friendly polite and professional Reviewed on: 26th May 2024

Professional! Efficient! Courteous!

I find the Santander staff that I have spoken to to be knowledgeable, efficient and very helpful in all areas of my queries, advice and assistance. So much so, that my partner and daughter are now Santander customets too! Reviewed on: 24th May 2024

current account switcher here, smooth experience and...

current account switcher here, smooth experience and great benefits Reviewed on: 24th May 2024

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