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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (300 reviews)

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3.91

Based on 300 reviews, last reviewed 2nd Apr 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

Happy & content I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Woul... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (300)

Review of the Santander, Basic Current Account:

Glad I’m soon leaving.

Awful experiences most of the time. In making simple transactions in the bank the queues are disgusting. Staff stood around waiting for queue to get bigger before then serving. Security questions great but the incessant questions going way beyond are unnecessarily intrusive. Branches shutting down and basic things can’t be done in the machine and needs queuing for. Then having to repeat things over and over again because of lack of listening. Just overall never been a good experience with this bank. Glad I moved banks for most of my savings. Reviewed on: 10th April 2024

Happy & content

I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Would recommend. Reviewed on: 2nd April 2025

Excellent customer service and product

Excellent customer service and product Reviewed on: 2nd April 2025

Excellent Banking with Santander

I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my account. I find that an excellent feature that they check my account to stop any fraudulent activity. Their staff either in the branch or over the phone are friendly, knowledgeable and always help to sort out any concerns I may have. Reviewed on: 7th March 2025

They are so rude, they mess up and don't hold themse...

They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not actually caring about there customers either. Bad! Reviewed on: 4th March 2025

Standard no frills current account.

Standard no frills current account. Online banking is easy enough to use. Reviewed on: 27th February 2025

Good customer service but interest rates well below...

Good customer service but interest rates well below the likes of Kroo Reviewed on: 27th February 2025

Pleasing Experience

Customer services were quick to answers and knowledgeable Reviewed on: 26th February 2025

On the corner or online your choice

I have been a customer of Santander from when they took over Alliance and Leicester paid off my mortgage and several loans along the way had quite a few different accounts and saved with those accounts. The staff and service are first class they have helped and guided the decisions I have made always taking an impartial stance while supplying the information needed, in a changing world stability, security and reliability are what you need Santander have and still do provide that for me. Reviewed on: 26th February 2025

No need to contact

Had no reason to contact them. The app has greatly improved. Reviewed on: 26th February 2025

easy web site and online banking make me feel safe

easy web site and online banking make me feel safe Reviewed on: 26th February 2025

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