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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.85 (175 reviews)

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2.61

Based on 175 reviews, last reviewed 16th May 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Abdul Khan in mortgage sales I just wanted to sa... Abdul (Khan) in mortgage sales I just wanted to say thank you again for your professionalism, patience, guidance and help with changing my mortgage ... Read more Reviewed on: 12th May 2025

Latest lowest rating:

1

Don't use Santander. Don't use Santander. My re-mortgage application took 5 months (and still ongoing). Santander is basically a thief, they put me on high variable intere... Read more Reviewed on: 16th May 2025

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About this product

Santander Mortgage reviews (175)

Review of the Santander, Mortgage:

Title deeds

Have requested my deeds 5 times,was told there would be a fee that was £250, I refused to pay it I have been told to download them.My property is 300yrs old so want the originals.On my last attempt I was told I can take a couple of months to send them to me,that was over 4 months ago and still waiting..I am disgusted that after been a loyal customer for 15yrs they can't even be bothered to carry out a single easy request.The top and bottom of it is they just can't be bothered and there attitude of we have made our money off you,now sod off.Wrll done Santander. Reviewed on: 14th May 2023

Diabolical

A couple weeks go by and the ask for a document. Another week passes another doc... Five weeks in.... you get the idea. With interest rates gone through the roof, if mortgage falls through I will no longer be in a position to buy at current interest rates. At very minimum, a cursory glance should've identified nearly all of the additional documentation required which would have sped up the process rather than prolonging a highly stressful process. If the mortgage does fall through, i'll ditch my Santander credit card. Reviewed on: 14th July 2023

Always on point

Been with Santander for many years. I always review alternatives when my fixed period comes to an end and they are always in point. They've retained my business for a long time and recommended them highly Reviewed on: 15th June 2023

Fasr

Really great process , was fast and efficient Reviewed on: 3rd June 2023

Competitive mortgage, flexible mobile app

Very happy with my Santander mortgage, especially as their mobile app allows me to manage both regular and one-off overpayments with ease, meaning I don't have to use apps like Sprive. Reviewed on: 1st June 2023

Worst customer service ever

So many issues with poor customer service. Poor handling of remortgage meant they had to extend the completion date twice to complete our application. Hard to get hold of and poor app features. Reviewed on: 1st June 2023

Good mortgage lenders

Good Interest rates.full support If you find financial difficulties. Reviewed on: 10th April 2023

Mortgage

Good product. No concerns. Easy to use online Reviewed on: 3rd April 2023

Easy to use website

I use the site a lot to review my mortgage and they seem to keep adding new functions. Any company is difficult to get through to on the phone, so using online facilities helps. I like the way you can use a debit card now to pay off some of your mortgage now, much easier than ringing in! Reviewed on: 13th March 2023

Mortgage up by £550 a month

Had to move from fixed to a tracker which is the cheapest option and is still £550 a month more than before. Now paying £2200 a month repayment and only about £1000 of it is actually paying off the mortgage so I guess I’m just paying rent to the bank too? I’m locked in with a £999 product fee so can’t move when the fixed prices inevitably fall without taking the hit again. Reviewed on: 28th February 2023

Looking good

The fixed rate term is coming to an end and I am looking to pay off the mortgage rather than move to another deal or go onto a variable rate. The information I was given suggests that this will be an easy process - not what I was expecting! Reviewed on: 26th February 2023

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