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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3047 reviews)

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4.89

Based on 3,047 reviews, last reviewed 15th Jan 2026

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had problems trying to close a savings account online.. Had problems trying to close a savings account as online navigation to do so not clear. A call to Scottish Building Society soon cleared the"fog" tha... Read more Reviewed on: 15th January 2026

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3047)

Review of the Scottish Building Society, Savings:

Friendly Efficient Local Building Society

great place to bank staff are friendly and always very helpful. You still get the personal touch which is so nice to have Reviewed on: 29th November 2021

Had problems trying to close a savings account online..

Had problems trying to close a savings account as online navigation to do so not clear. A call to Scottish Building Society soon cleared the"fog" thanks to Rachel Speedie who quickly pointed me in the right direction and ensured my closure request was quickly dealt with.Clear message to Scottish Building Society,make closure requst more obvious. Reviewed on: 15th January 2026

Top-Quality Customer Service

The customer service (today provided by Katie McKnight) at Scottish Building Society is simply perfect - personable, friendly, patient and, above all, completely efficient and effective in providing a simple and full solution to my query. Top Marks! :D Reviewed on: 6th January 2026

Really great range of savings products with attracti...

Really great range of savings products with attractive interest rates. Customer service team members are always very helpful and knowledgeable. Nothing is too much trouble for them to help out and assist with enquiries and such like. Reviewed on: 5th January 2026

Katie was very professional, patient, helpful and un...

Katie was very professional, patient, helpful and understanding of my problem. She walked me through my queries and was totally successful in achieving my aims. I could not speak highly enough of her in this role Thank you Katie. Reviewed on: 5th January 2026

Good service.

Good service. My query was promptly addressed and answered Reviewed on: 5th January 2026

Rachel was friendly and helpful when I enquired abo...

Rachel was friendly and helpful when I enquired about my maturing ISA. Reviewed on: 3rd January 2026

Very good customer service

Spoke to Katie in Savings twice today. She was extremely helpful and answered all my questions Reviewed on: 2nd January 2026

SBS is a fantastic building society.

SBS is a fantastic building society. A long history and a great savings rate. The staff are extremely helpful and the relationship centers provide that personal touch that is lackihg these days. Katie provided excellent service, from opening my account to ensuring my deposit transactions were secure. I Really cannot recommend SBS highly enough. Thank-you Katie and SBS! Reviewed on: 2nd January 2026

Efficient, helpful and aware of client needs

SBS is a small BS which provides a personal service and still has passbooks. I love it. Staff are helpful and know their job. Reviewed on: 31st December 2025

Professional and efficient

Customer service was great. No need for any improvement. Reviewed on: 31st December 2025

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