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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3096 reviews)

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4.89

Based on 3,095 reviews, last reviewed 15th Feb 2026

42% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Face to face transaction. Face to face transaction. All went well. Reviewed on: 15th February 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3096)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Great service, professional and competent.

Great service, professional and competent. Reviewed on: 4th February 2026

Very poor communication and service to members

Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement to verify account when Scottish Building Society have paid interest to this account previously. Tried to phone to discuss need for statement to find they are not open on Wednesdays !! In 2026 Scottish Building Society needs to improve it's communication and efficiency to members. Reviewed on: 4th February 2026

Loraine Kane 5 star advisor

I opened a Regular Saver Account recently at the Queen Street Branch and received good advice about what was best for my circumstances by Loraine Kane who is the Member Relationship Assistant and a valuable asset to her customers and Scottish Building Society. I have been a customer for years and I think anyone wishing saving advice should go to 78 Queen Street. Reviewed on: 30th January 2026

Excellent customer service.

I locked myself out of the online banking system and Shirley ans especially Shannan helped me get back on track. Shannan has a lovely way with her and she was very patient and helpful while talking me through the process. Reviewed on: 27th January 2026

Katie helped me this morning.

Katie helped me this morning get me access to my online banking again. All sorted efficiently. Reviewed on: 27th January 2026

Second to None Customer Service

The telephone is always answered promptly, staff are friendly, helpful, knowledgeable and willing to go the extra mile to provide customers with the service which is most appropriate to them. My most recent contact with Scottish Building Society was when my cheque deposit was lost in the post. I sent another cheque and this was credited to my monthly saver account immediately. However, my original cheque then turned up. The staff offered to hold on to the cheque and pay it into my regular saver the following month which was great for me. A customer service which is flexible and more personal is wonderful to encounter in modern times. Reviewed on: 27th January 2026

Katie was really helpful today with trying to sort m...

Katie was really helpful today with trying to sort my online access. However i phoned twice yesterday and got nowhere. I also phoned about the same thing on 12th jan but sbs did nothing. They really need an app as virtially every other financial institution provides Reviewed on: 27th January 2026

Great customer service

Popped in to talk about my savings account and the lady Lorraine I think her name was, who assisted me was extremely polite friendly and very patient...a credit to the business. Reviewed on: 26th January 2026

Excellent service - well done

Amy was excellent and able to answer my questions immediately and to my complete satisfaction. Reviewed on: 22nd January 2026

Had problems trying to close a savings account online..

Had problems trying to close a savings account as online navigation to do so not clear. A call to Scottish Building Society soon cleared the"fog" thanks to Rachel Speedie who quickly pointed me in the right direction and ensured my closure request was quickly dealt with.Clear message to Scottish Building Society,make closure requst more obvious. Reviewed on: 15th January 2026

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