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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (123 reviews)

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4.60

Based on 123 reviews, last reviewed 23rd Jan 2026

75% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

A really good experience with a company that really... A really good experience with a company that really wants to help their customers. They are happy to look at situations that dont conform to larger le... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (123)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Avoid at all costs!!

reviews IBS As it says on the title, avoid IBS! Having had a mortgage with the society for close to 5 years, they have outrageously high early repayment charges( much higher than any other lender). Poor customer service, no customer loyalty. Archaic in lending- no opportunity to speak with someone at any senior level, if you request a call back with senior management they will forward messages on. Highly judgemental organisation that needs to move to the 21st century. So pleased to have left them and have always advised family and friends to AVOID! Reviewed on: 16th August 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review of our mortgages. We are sorry to read you have been unhappy with our service and in particular our Early Repayment Charge. All of the fees and charges relating to our mortgages are displayed upfront and listed in the individual ESIS document, so we are sorry that you feel unhappy with those charged on redemption of your mortgage. In relation to your comment about being unable to speak with a member of our senior management team we apologise for not being able to meet this request – we will take this feedback on board and are committed to improving service standards for our members. Once again thank you for your feedback and we apologise we did not meet your expectations. Response date: 24th August 2021

So helpful!!

We needed an expat landlord mortgage and the Suffolk Building Society were one of the few providers that could help us! The process was straightforward and the staff were really helpful! Reviewed on: 30th January 2022

Good Choice

Good quick friendly service, good with advice Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we're so delighted that you find our service friendly and useful. Response date: 15th February 2022

Underwriting with care

Suffolk Building Society offer a manual underwriting process that ensures each and every case that is received is worked through by a person, not a machine. This gives the borrower the best chance at being able to get the offer that they want, taking their personal circumstances into account. The personal touch goes a long way Reviewed on: 27th January 2022

Great company

A joy to deal with ,very friendly staff, Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We are absolutely thrilled that you are enjoying such a positive experience when dealing with staff. That's just the way we like it! Response date: 15th February 2022

Amazing personable and person orientated bank

When contacting them for any reason I can get a name and I can speak to the same person again. It's like having a personal shopper. I also feel that they always try there best to satisfy whatever the circumstances. Afew years back before covid I wanted to reduce my repayments and increase the time. This was done swiftly and put us at ease Reviewed on: 26th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks so much for your review. We're glad to hear you're enjoying our service. Response date: 27th January 2022

Superb very understanding

Thought things through clearly and made a superb offer Reviewed on: 26th January 2022

Older people are valued as borrowers

Excellent care and help with a short term (5 year) loan when buying a new property for our retirement. Local, accessible and just what we needed. Reviewed on: 26th January 2022

Professional, friendly and efficient systems

Suffolk could not have been more helpful in arranging a mortgage for us as retired home owners. Friendly and efficient in every way Reviewed on: 26th January 2022

Personal Service. Always able to talk to someone from Ipswich Building Society

We got a Buy To Let mortgage over 4 years ago. It was straightforward with support with the complexity of any mortgage dealt with by a dedicated member of staff at IBS from start to end. We would 100% use them again. Reviewed on: 26th January 2022

Easy and helpful

Really happy with the service we have recieved form Suffolk Building Society. Love the quick response times and the personal approach that we have had to date. The product was very competitive and the application process was far easier then other companies that we had reached out to. Reviewed on: 24th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society That is so fantastic to hear! We really appreciate you taking the time to leave us this feedback. If you'd like to sign up to our newsletter we'd love to hear from you. The sign up form is at the bottom of this page. https://www.suffolkbuildingsociety.co.uk/members/ Response date: 24th January 2022

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