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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (95 reviews)

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4.74

Based on 95 reviews, last reviewed 10th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Re Joe Gregory in the Mortgage Sales Team I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpfu... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

Beware false promises from this lender! We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offe... Read more Reviewed on: 12th August 2024

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (95)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Stephen Lye and his team really supported me through...

Stephen Lye and his team really supported me throughout my mortgage. He was professional, helpful and communicative. I would recommend him and the building society for being supportive, knowledgeable and helping me to buy my first home. Reviewed on: 20th November 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and he's so pleased you've got in touch. Response date: 21st November 2024

Excellent customer service from maria

Maria provided excellent customer service and help me through switching my product Reviewed on: 6th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind, SF! It’s lovely to hear when things go so well. We hope to repeat the experience again soon. Response date: 7th August 2024

Joe was very professional.

Joe was very professional. He was very patient to answer all my questions and explain the various options available to me. He promised to check the availability of mortgage advisers and call me back and he called back quickly with the information I needed for the appointment. Great customer service! Reviewed on: 6th August 2024

joe the adviser was very compassionate and looked at...

joe the adviser was very compassionate and looked at various options for me,he even spoke to his manager for further advice.at this time i was not able to proceed but felt listened to and the explanations were clear and concise Reviewed on: 11th July 2024

Outstanding service with our mortgage application.

We have dealt with Stephen and Ethan over the last few weeks and have found their service to be outstanding. They are very helpful and friendly, while remaining professional at all times. They have always ensured our understanding of the mortgage procedure and been timely and accurate with the process. We feel that we are in safe hands with them. Reviewed on: 5th July 2024

Excellent communication by email, by post and phone

Excellent communication by email, by post and on the phone. It is possible to get through to a 'real;' person who can answer all my queries and can guide me through online documents. Very helpful and patient -as i am hard of hearing Reviewed on: 24th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks Margaret - that’s so nice to read! As we all have our own individual circumstances, it’s great to see you’ve had a positive experience with us. If phone calls are difficult to hear, an app called Relay UK may make it a bit easier. You can google it and take a look, or get in touch with us and we'll walk you through it. Response date: 25th June 2024

Happy to Recommend

Lovely polite lady, no pressing buttons or ghastly music, and she was easily understood, exceedingly knowledgeable and quickly put me at ease, as I was anxious over my fix ending, and the likely increased cost I was facing Reviewed on: 18th June 2024

Mortgage Product Swap

I have always had good customer service when ringing and this morning was no exception. I spoke to Maria Giusti, who answered all my questions thoroughly, seeking information if she didnt know the answer. She was friendly and professional and gave me a very positive experience! What a credit to your staff! Reviewed on: 10th June 2024

Excellent, with exemplary staff. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich Building Society. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us, despite having had a mortgage with them for 15 years, never having had arrears, or asking for a payment holiday. We felt it was definitely because of our age. The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals - & we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional, and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Recently, we have applied for additional borrowing, and after an initial enquiry, arranged an appointment with Ethan Whight, a Mortgage Advisor, to call me to discuss. He is an excellent Mortgage advisor, professional, efficient, patient and understanding. He has an excellent manner, and clearly explained the process to me, and next steps. Ethan is an asset to Suffolk Building Society, and we're sure he'll go far within the company with his excellent attitude and skills. It was a pleasure to do business with him. We’re very grateful to him for his help, and knowledge. We cannot praise him, and all his colleagues who have helped us over the years, highly enough. Suffolk Building Society, and its staff, are exemplary. Ethan personifies the values of the company and deserves every success. Many thanks. Reviewed on: 5th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Sue, thank you so much for your incredibly kind words about our member experience! Would you mind emailing [email protected] as we'd like to ask your permission to share this review. Thanks again, we're thrilled that you are such a great brand ambassador. Response date: 6th June 2024

Efficient, friendly service.

Efficient, friendly service. Very happy. Reviewed on: 26th May 2024

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

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