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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (93 reviews)

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4.73

Based on 93 reviews, last reviewed 20th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Additional borrowing. Excellent mortgage consultant. We needed to borrow some additional money to finish the self-build that had been completed using a Suffolk/ Ipswich self-build loan. Stephen (Lye) was... Read more Reviewed on: 20th December 2024

Latest lowest rating:

1

Beware false promises from this lender! We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offe... Read more Reviewed on: 12th August 2024

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (93)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

I have always recommended Ipswich Building Society to anyone who are trying to get a mortgage

Always helpful in all of there building society's and when you contact by phone or email Reviewed on: 8th February 2023

Excellent service, really accommodating with disabled customers.

I’ve been with Suffolk building society for five years on a joint mortgage, recently had to change products due to now buying a house on my own and they’ve been super accommodating and really helpful. They’ve understood that I’ve been rushed by the newbuild developers and they’ve tried their best to accommodate, they have also been amazing in terms of accessibility and trying to help out as much as they could with a visually impaired customer. I can’t fault them at all, and I have been really impressed with them. They were my first choice when looking into a new mortgage for the new property Reviewed on: 7th February 2023

Suffolk Building Society Progressive and Responsive to Customers

Suffolk Building Society is a very helpful and reasonable organisation which is constantly trying to improve the customer and member experience .I would recommend it to anyone as being progressive and responsive to the needs of the community it serves . Reviewed on: 7th February 2023

The listening society

I have always found the staff to be patient and understanding. They actually listen to you and give an honest response and take time to ensure you understand and are satisfied. Reviewed on: 7th February 2023

Excellent Service

My new fixed 2 year mortgage was ending soon when out of the blue the Suffolk Building Society sent me a letter asking if I wanted to renew a fixed 2 year deal at the same interest rate. Brilliant. All I had to do was sign a form. No lengthy application. No credit or any other checks. A reward I suppose for No change in my circumstances and 2 years of making my payme to on the dot. Hope future deals can be as easy & quick. Reviewed on: 7th February 2023

Late in life mortgage

Due to circumstances, my partner and I, both in our early 70’s, needed a mortgage. No other Mortgage Provider would look at us despite our guaranteed retirement income. Suffolk accepted us with a 30% deposit. Reviewed on: 7th February 2023

Excellent customer service

I have always found it very easy to contact Suffolk Building society by phone, or by email or on line, and the staff are always friendly, knowledgeable, helpful and efficient. For me, this is the most important feature of a good building society. Reviewed on: 7th February 2023

Outstanding service from Suffolk

Suffolk offered us a 15 year mortgage and we are both in retirement. We have good teachers pensions thank goodness. Communication.. written by post, emails, news leaflet, telephone is refreshingly clear. Suffolk is easy to speak to.. not hanging on the phone for ages or having to struggle with a chat bot. Their response time is a customer’s dream. Changing product at the end of its term can be daunting, especially for older customers. The system developed by Suffolk on both occasions was simple and easy to understand and with just one advice call the paperwork was completed before the deadline. It was easy to obtain a verbal redemption figure too. So… Communication outstanding: No waiting time on phone Postal and online written information is in plain English so easy to understand. Front line staff are helpful and friendly Products are realistic and have customer needs central to the Suffolk brand Reviewed on: 7th February 2023

Professional, friendly and efficient systems

Suffolk Building Society helped us get an interest only mortgage on our house in order to help our children onto the property ladder. Everything was friendly, professional and helpful and we are now able to downsize at leisure to clear the mortgage Reviewed on: 7th February 2023

Suffolk Building Society Cares About The Customer!

Suffolk Building Society offered me a mortgage when Halifax didn't and when it came time to remortgage they offered me the best rate! I am very happy with their product and consistently excellent customer service and would recommend them wholeheartedly. Reviewed on: 7th February 2023

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