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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.44

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

Great all round service

Great value. Fantastic customer service. Reviewed on: 18th September 2016

Helping

Very helpful and sorts problems out very quick Reviewed on: 13th September 2016

Very old fashioned business model and very poor value for renewals

I joined Swinton due to the cheap price that I was offered and a cash back offer through a cashback website. I was initially shocked that I had to physically post several items to a branch and that the opening hours of the branch seemed to hark back to the 1970's. When the cash back was due to be paid I had to wait for approximately 6 months. They did eventually rectify this after much pursuing from me. They then phoned me when I needed to renew and as I was busy I asked for information to be sent to me. I was told that they would not offer me the best price unless I had a conversation with the woman from the branch so I told them not to renew my policy as I did not like their business practices. Despite this they renewed my policy anyway at around twice the cost that I could get the same policy elsewhere. I will never be using them again even iff they gave away insurance for free. Reviewed on: 28th August 2016

Car swap.

IF YOU WANT TO SWAP THE CAR THEY ADD A NEW FULL YEAR POLICY ON THE TOP OF EXISTING ONE !!! In my case additional £680 ! Don't take the Swinton. Reviewed on: 28th August 2016

Re-newal

The only company that did not raise it's prices at re-newal time and were the cheapest. Reviewed on: 26th August 2016

Rip off dont use

I am a motor trader and we constantly arrange insurance as a free service for our customers Whenever a customer says they are with swinton we say "oh no not swindle" we have found that without any doubt they have been ripped off we constantly save our customers up to £700 one of our customers was paying over 200 for rac cover, what a joke should be ashamed of themselves. Reviewed on: 25th August 2016

Felt I had been conned

Took out car insurance with Swintons online for a good price ,A couple of months later I had to change the cover to a different car so I rang them only to be told that the company insuring my vehicle would not insure me because the car I wanted to change the insurance to had a factory immobaliser and alarm.He then proceeded to get me a quote from another company which was for £350.00. I told him I didn't want it as I felt it was far to expensive, I then went online to find swintons offering the same insurance for £169.00. I opted for another insurance company slightly dearer rather than give my money to swintons con insurance. Having spoken to them on the phone written to them confirming the cancellation of the policy they then send a letter threatening me because I cancelled my direct debit .They also charged me for the Privelige of cancelling.It wasn't until this all happened that I remembered I had used this company to insure a motor scooter some years ago ,when I sold the scooter and wanted to cease the policy they tried to charge me £70.00 to cancel the policy when I only had three payments of £13.00 left to pay. So beware of this con artist company they may be ok if you don't need to change vehicles but if you do look out. Reviewed on: 23rd August 2016

Amazing help after keys stolen

Had a fantastic experience after our car keys were stolen from our house. Rang insurance and told where to take car to have locks changed, paperwork ready when we got there, courtesy car given, extremely polite, would never have expected such good service! Reviewed on: 16th August 2016

Great company

Been with swinton for years on and off always end up going back to them. Reviewed on: 13th August 2016

Good offers

The only car insurance I have had where the renewal is the best price available and not an inflated price. Reviewed on: 12th August 2016

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