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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.81 (117 reviews)

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2.67

Based on 117 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

14%

48%

Latest highest rating:

5

Really happy with year on year price Really happy with year on year price Reviewed on: 7th September 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

Tesco Bank Home insurance reviews (117)

Review of the Tesco Bank, Home insurance:

Every little unhelpful!

Ever since we became home owners 7 years ago, we have been taking out Home Insurance from Tesco for majority of those years. We have never made a claim, which explains why we’ve had them as our insurer for so long. We just didn’t know how horrible they were. An honest mistake which will not be repeated. With Storm Atiyah, the children’s school closure for Xmas and sub –zero temperatures fast approaching, we found ourselves faced with a tiny issue with the boiler – the fan broke. It could have been a lot worse, but luckily all we needed was a replacement fan to be installed. It wasn’t so bad. Or so we thought, after Tesco told us that our policy covers for the boiler (under home emergency) for up to £1000 worth of repairs (yes, that’s one thousand pounds!). A plumber was sent to ‘look at’ the boiler. Strangely even before the plumber had made it to our house this counted as ‘an existing claim’ on the policy. The plumber examined the boiler, and reported that the issue was due to a ‘leak in the roof’. Now, we know a leak involves a drop or two of dripping water somewhere, so he pointed to a random watermark to prove his point. (It wasn’t ever seen before he entered the house and has magically disappeared and never made an appearance shortly after he left the premises). In short, there was no leak, the roof is just fine. He tried showing me the ‘leak’, but all I could make out was a few drops of water that could’ve ‘accidentally’ been splashed around (from the feed expansion tank located in the loft). Or it could be the WD40 that was left behind during the recent annual boiler maintenance and servicing. As a consequence, Tesco decides that the boiler is BER ‘beyond economic repair’ and refuses to get the boiler repaired. After a week of living in a freezing house with young children, I had to then contact a locally registered plumber, who immediately sourced a fan, and fixed the boiler within a day for around £300. It’s been working fine since then. Also co-incidentally the plumber sent by Tesco to ‘look at’ our boiler, works for MPSL Emergency (https://mpslemergency.co.uk/) a company that also does roof repairs. However, the fact hasn’t been verified yet whether they repair roofs with real or imaginary leaks. So kindly do your due diligence and research. This story will be forwarded to BBC Watchdog and any other organisation that is willing to investigate fraud and ridiculous insurance policies. Operation ‘Boycott Tesco’ is now at work – we’re not buying anything that has the name ‘Tesco’ on it, informing every single of our friends and family about their crooked policies, and making sure this story gets posted on as many review websites as possible. Please beware of such con artists who can effortlessly attribute a broken fan to a ‘roof leak’ and conjure up a watermark in the process. Stay safe from such crooks. Reviewed on: 20th December 2019

Home insurance with TESCO Bank

Took out home insurance with TESCO Bank on line and the process was very smooth and easy. The quote given was the cheapest by well know providers and I accepted. Reviewed on: 4th September 2024

They Auto renew at very high increases

They Auto renew at very high increases Reviewed on: 4th September 2024

I got a great price and cover for my home and conten...

I got a great price and cover for my home and contents insurance Reviewed on: 4th September 2024

Tesco have reduced my premiums and upped my cover.

I have been with Tesco home insurance for several years now and they are always cheaper than any of the comparison sites or match the prices but with better cover. This year and last year I increased my covers and the prices actually went down, you cannot get better than that! Reviewed on: 2nd September 2024

Their home and contents cover is comprehensive and c...

Their home and contents cover is comprehensive and can be amended to meet individual needs. Always found them to be professional and helpful on the phone and their prices are competitive and we've paid in our view a good price for what they offer so would say to others, give them a try for a quote, you might be pleasantly surprised ! Reviewed on: 28th August 2024

Convenient because use Tesco Bank for other services...

Convenient because use Tesco Bank for other services, coverage good for the money. Reviewed on: 25th August 2024

Reasonable prices.

The policy was easy to understand and at a reasonable price. As I have not need to contact them since it is harder to evaluate customer service. Reviewed on: 23rd August 2024

One to remember

Still going through the claim, two months later! And still they ask for additional information. Absolutely not the best one to use, I would have expected any claim to have been done by now but Tesco have been shocking. Reviewed on: 30th July 2024

Absolutely awful, no response now for three weeks an...

Absolutely awful, no response now for three weeks and its still going on. I registered the claim over 2 months ago. After having the loss adjuster attend to check this a valid claim (which is fine and fair). I was made to feel like a criminal more than a victim. Having been insured for 20 years, never ever claimed once and this is the level of service received. I have been told I am covered then I am not covered. they cant decide and they cant be bother to respond. Just one to avoid. Reviewed on: 16th July 2024

Please, I implore anybody contemplating using Tesco...

Please, I implore anybody contemplating using Tesco Bank / Tesco Home insurance, STOP and think again. A truly untrustworthy organisation that is an affront to the Tesco Brand. Image.https://youtu.be/-A1isFC03hY?si=aVz-vUtwOO_FL943 Reviewed on: 23rd June 2024

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