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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (595 reviews)

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4.91

Based on 595 reviews, last reviewed 10th Dec 2025

28% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I found your staff to be very friendly & helpful I found both Katherine and Louise very friendly, professional and extremely helpful. I had asked the question about porting my mortgage and Katherine ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (595)

Review of the Family Building Society, Mortgages:

Friendly, professional and helpful.

Outstanding service. The phone is answered quickly by someone who knows what they are talking about and who deals with my queries and mortgage arrangements promptly and professionally. They are friendly and helpful and a pleasure to do business with. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Jay, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

I found your staff to be very friendly & helpful

I found both Katherine and Louise very friendly, professional and extremely helpful. I had asked the question about porting my mortgage and Katherine passed me over to Louise who answered my queries plus more. Reviewed on: 10th December 2025

Amazing support from Family Building Society

Amazing support from Grace the Bdm and the whole mortgage helpdesk as well as the underwriting team, including Somy. A fantastic change to the norm and such a breath of Fresh Air to work with Family Building Society. Covered all of the points of acquired and communication was spot on with everything. Other lenders should take a leaf out of your book.!!! Reviewed on: 9th December 2025

A PLEASURE TO DO BUSINESS WITH!

I took out a BTL mortgage with Family which was secured via a broker (I am an expat and couldn't go direct). Since it has been in place I have had several questions regarding possible future options and have been able to contact Family direct instead of going through the broker. I am so impressed with them. Each time I've called I've been put straight through to an appropriate team member, who has listened and given me excellent advice (not financial, of course) as to which products do what and so on, and today they couldn't help me directly as they don't offer what I am looking for, but they made enquiries and put me in touch with someone who can definitely help. They didn't have to do that - they just wanted to help a client. I can't recommend them highly enough - they're kindly and understanding, courteous and extremely informed and helpful. Bravo Family Building Society Reviewed on: 8th December 2025

Reply from Family Building Society Thanks for taking the time to leave us your review. We're so glad to hear you were happy with our service! Response date: 11th December 2025

Excellent Customer Service

Louise Taylor from FBS was extremely helpful Reviewed on: 28th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 2nd December 2025

Helpful Honest Answers

Help with my question and helped me make the most of my mortgage Reviewed on: 27th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 2nd December 2025

50 years between and still as helpful as ever.

They have always been helpful in identifying the needs -v- the opportunities. Oddly they are my "buffers". They gave me my first mortgage in 1975 and now my last in 2025! Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience and continued support over the years! Response date: 2nd December 2025

As per usual, the customer services were second to n...

As per usual, the customer services were second to none. Such a breath of fresh air. Having had mortgages for the best part of 40 years, this company is by far the easiest company to deal with. Thank you!! Reviewed on: 25th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

I spoke to Guy.

I spoke to Guy. Very professional and explained things very clearly. Took his time as I didn’t fully understand and explained the options available. Was very nervous to discuss daunting remortgaging but Guy made the experience great. Great customer service Guy! Thanks. Reviewed on: 25th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 25th November 2025

good advice over the phone and suggestions as to the...

good advice over the phone and suggestions as to the products Reviewed on: 21st November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 21st November 2025

Well informed mortgage advisers- explaining everythi...

Well informed mortgage advisers- explaining everything to my satisfaction & guiding me through the process- excellent service Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with our in-house mortgage advisers! Response date: 20th November 2025

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