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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (373 reviews)

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4.91

Based on 373 reviews, last reviewed 11th Feb 2025

7% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Ryan the mortgage adviser was brilliant and gave me... Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (373)

Review of the Family Building Society, Mortgages:

Aaron Nichols was extremely helpful in liaising with...

Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

We received exceptional support from Luke.

We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024

excellent service from new business representative,...

excellent service from new business representative, Louise Taylor. prompt and efficient. Reviewed on: 2nd December 2024

Exceptional

Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024

Its a personal service with Humans who listen!

Its a personal service with Humans who listen! Reviewed on: 29th November 2024

Good interaction with New Business staff

Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024

the Society has been highly recommended by our mortg...

the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024

Professional and efficient

Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

Highly recommended

My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024

Very helpful in branch staff.

When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024

EXCELLENT CUSTOMER SERVICE

Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

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