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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (613 reviews)

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4.91

Based on 613 reviews, last reviewed 20th Jan 2026

48% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Mortgage

Spoke to Serena very friendly great communication very clear thank you Reviewed on: 24th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Serena was friendly with great communication! Response date: 7th February 2024

I wanted to know if I could make a one off overpayme...

I wanted to know if I could make a one off overpayment on my mortgage, how to do it and how my monthly repayments would be affected. I spoke with Aaron who was really pleasant and answered all of my questions without any fuss. Also, I didn’t have to wait in the phone for half an hour before something me answered, or do any “select 1 for…..” stuff. I rang the number and the phone was answered after a short message. Reviewed on: 23rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Aaron was really pleasant in solving your query! Response date: 7th February 2024

Customer service is superb.

Staff are really helpful and do their professional best for the customer. The Family Building Society should be used as an excellent role model for other similar institutions and its personal service is the best. Reviewed on: 23rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that you found our customer service superb! Response date: 7th February 2024

Fantastic customer service, I can honestly say proba...

Fantastic customer service, I can honestly say probably the best I have ever experienced from your wonderful staff. I spoke with Serena yesterday who took her time with ne and went that extra mile to ensure I had all the information I needed and provided the support perfectly with my product switch. I also spoke to another wonderful advisor today called Mia who was just as amazing. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was fantastic! Response date: 7th February 2024

Service gicen

Assistant was helpful, considerate, prompt, consise, cheerful. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear the service you received was helpful! Response date: 7th February 2024

My p;hone call was answered promptly and with curtesy.

My p;hone call was answered promptly and with curtesy. I ex0plained my query and Rosie clarified what I needed to know. She also confirmed that she would arrange for the information to be sent to me in writing.. If I needed further clarification I could go back to her. I am impressed. Reviewed on: 11th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your phone call was answered promptly! Response date: 17th January 2024

Remortgage fixed rate term

My recent experience of contacting your business by phone has been very helpful and your staff very knowledgeable and professional and polite Reviewed on: 4th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive recent experience with us! Response date: 8th January 2024

Simple, accessible

We've been with Family Building Society for 9 years and it's always a simple process to contact and discuss all aspects of our mortgage with them. Reviewed on: 3rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find us simple and easily accessible! Response date: 8th January 2024

Quick helpful responses

Trying to buy your first home is really stressful. My parents are dying to help and this is the best building society for that! First off they are great with the age limit of the oldest applicant where other banks are very dismissive. Ed who I spoke with when trying to make my choices and see what would be viable came back with what would be possible and explained it clearly before I started handing over any application fees. I'd definitely recommend for first time buyers. Reviewed on: 22nd December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us. Response date: 22nd December 2023

Exceptional customer service

I rang new business to sort out my new mortgage deal, Mia was exceptional, even though she was not feeling well she was patient and understanding of my need to get this sorted. I am 73 yrs old and not very computer savvy but she was extremely patient and talked me through the process to a great end result for me . She is a credit to the Building Society and I wouldn’t hesitate to recommend you to anyone. Thank you so much for taking a load off of my mind. Reviewed on: 20th December 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, 're so pleased to hear you had a positive experience with us, and specifically with Mia! Response date: 21st December 2023

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