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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (613 reviews)

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4.91

Based on 613 reviews, last reviewed 20th Jan 2026

48% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Friendly mortgage enquiry.

I received a friendly and helpful response to an enquiry as to whether myself and my husband could acquire a later life mortgage. Reviewed on: 13th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help with your enquiry. Response date: 14th January 2022

Choosing new mortgage product

Received information in response to my questions clearly and concisely. Extremely helpful Reviewed on: 14th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased you found us to be extremely helpful! Response date: 17th December 2021

Super fast renewal

I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021

Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021

Review

Fully satisfied with the Society and service provided. Reviewed on: 7th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help! Response date: 13th December 2021

The Human contact

Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021

Family Building Society - a flexible friend

Definitely worthy of 'Five Stars'; very few mortgage providers offer mortgages to the elderly even if they are financially secure. The Family Building Society is one that does and does so efficiently and with reasonable terms, conditions and interest rates. Assessment and negotiation were thorough and the process helped and well supported by the adviser who kept us well informed. Reviewed on: 15th November 2021

Reply from Family Building Society Thanks for your review Jeff. We're really pleased we were able to help! Response date: 15th November 2021

Family Building Society Review

We have always preferred to deal with building societies rather than banks because they have a completely different set of values - orientated towards providing the right product for the customer rather than a fat profit for themselves. FBS is tops at doing this; we have always felt safe with them. Reviewed on: 15th November 2021

Family Building Society Review

Collectively the most helpful staff in any public or private organisations that I have dealt with in recent years . I dislike having to try to locate information on web sites so I have always telephoned the Society direct, even in the Lockdowns their service levels were still outstanding Reviewed on: 15th November 2021

Mortgages for older folk

My previous household-name mortgage lender of many years standing could not provide a mortgage for older folk but FBS was willing to provide a loan which will end when I'm 75 which happens to suit my circumstances very well. Reviewed on: 12th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review John. We're really pleased we were able to offer you a mortgage. Response date: 15th November 2021

Excellent Service from Family Building Society

I spoke to Richard from the FBS today as I had a number of questions regarding my existing mortgage. My questions were fully answered in a very professional and friendly way. It was clear from the outset that Richard was extremely knowledgeable about the subject and I could not have asked for a better response to the queries I had Reviewed on: 8th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's really good to hear you had such a positive experience with us and that Richard was able to help you. Response date: 15th November 2021

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Family Building Society: Mortgages reviews

48% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (613)

I rang to find out about how to apply for a mortgage.

Friendly mortgage enquiry.

Choosing new mortgage product

Super fast renewal

Review

The Human contact

Family Building Society - a flexible friend

Family Building Society Review

Family Building Society Review

Mortgages for older folk

Excellent Service from Family Building Society

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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