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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (618 reviews)

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4.91

Based on 618 reviews, last reviewed 28th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New business team was very helpful. New business team was very helpful. Reviewed on: 28th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (618)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Re-mortgage in retirement

We wanted to release capital to help our son buy a property and did not want equity release. I was 64 and my wife 57. Our mortgage adviser found it hard to find a company to take us on but eventually secured us a 21 year mortgage on 40% of the value of our house at a reasonable rate of interest. Three years in things are working out very well. Reviewed on: 14th November 2020

Good service

Family Building Society has served our mortgage needs in a very efficient and friendly way. I would happily recommend them to friends and family in the hope they would be able to offer a competitive package as they are very easy to deal with. Reviewed on: 30th October 2020

Product Transfer Process

What a delight to receive such personal and courteous service when transferring to a different product. Really felt that FBS cared and definitely lived up to their promise and reputation enabling us to relax knowing we are being cared for. Such a difference to many business/ companies these days who offer the world but deliver nothing. Loyalty matters, from one who appreciates it. Thank you. Reviewed on: 5th August 2020

Remortgage

Appalling service , they have taken 6 months and £175.00 pounds and have yet to come up with a final offer never reply to emails and always ask for obscure documentation. Lost the purchased due to there incompetence. Steer well clear! Reviewed on: 21st January 2020

Reply from Family Building Society Hi Roger, I'm sorry to hear about your experience with us, and the length of time your application has been going on for. We've emailed you directly about your application, and we've refunded you £175. If you have any further questions, please call us on 03330 140140. Many thanks, Emma Response date: 23rd January 2020

Stress Free Experience

Our 2 year fixed rate mortgage was up for renewal and I found swapping to a new product with The Family Building Society was carried out in a friendly helpful manner with an easy switch over and would highly recommend contacting The Family Building Society when considering a mortgage. Reviewed on: 8th November 2019

Simple and friendly

A great experience in getting a mortgage to suit our unusual circumstances. Reviewed on: 27th July 2019

This is a family BS for all the family and best of all it is local.

As a family we value being able to visit our BS rather than it being an anonymous organisation via computer. We are seen quickly by courteous staff who seem to be able to answer any questions off the tip of their tongue - no delays while they 'find out'! Would definitely recommend. Reviewed on: 27th July 2019

Only offset buy-to-let mortgage on the market

Straightforward application process and the only offset mortgage for landlords that I could find. Up to 100% of ythe value of the loan can be held in the offset savings account. A great product for certain situtions. Reviewed on: 26th July 2019

Great financial products and service.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend. Reviewed on: 26th July 2019

Extremely professional company.

We have had our mortgage for a number of years, We have always had helpful and courteous service. The website is very easy to use. Reviewed on: 26th July 2019

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