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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Not competitive saving rates

Rate on one year bond has fallen substantially. Reviewed on: 28th August 2020

OK

OK but poor rates so copuld do a lot better. Also very bad at ISAs only open to people who already have one. Reviewed on: 3rd August 2020

Quick and easy

I wanted to open a new Cash ISA and tranfer money in from another provider. It couldn't of been easier. The forms and additional information arrived as promised and once I'd returned them, everything was done promptly and efficiently. Thank you Reviewed on: 30th July 2020

Savings review

Like: You are small, efficient and frank about curent low rates. Dislike: Your spread of 20 'leading' competitors. I would much prefer only 10 Reviewed on: 20th July 2020

Seamless service with a personal touch

I was attracted by FBS rates for a transfer-in cash ISA - not many providers accept transfers. The online application was slightly tricky for a transfer, but a telephone call resolved matters quickly. The call was answered promptly - no hanging on and pressing buttons for hours - and the FBS call-responder was patient and clear. After that everything went smoothly, the transfer was completed in well under the regulatory 15 days. Reviewed on: 17th July 2020

Excellent Service

Opening an account on line was easy and the interest rates offered are some of the best available Reviewed on: 6th July 2020

Good old fashioned service

How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020

Savings review

Your telephone information on call waiting lists is excellent. It's most heartening to know that I am moving 'up the line'. You are generous with a Reviewed on: 3rd July 2020

6 weeks of wasting my time

I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020

Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020

VeryGood

I have found the whole procedure very straightforward and the website is particularly user-friendly. Reviewed on: 2nd July 2020

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Family Building Society: Savings reviews

15% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1253)

Trustworthy and friendly

Not competitive saving rates

OK

Quick and easy

Savings review

Seamless service with a personal touch

Excellent Service

Good old fashioned service

Savings review

6 weeks of wasting my time

VeryGood

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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