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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
The Family Building Society Logo
Family Building Society

Caring for the family

5
Looking after the 'FAMILY' . Feeding us with good interest rates and current information. Reviewed on: 23rd April 2020
Jeffrey Wilcock's avatar
Jeffrey Wilcock

They mean well but get it wrong rather often

3
The interest rates are good but I feel somewhat curmudgeonly. Am I Victor Meldrew or does it always go wrong only for me when I interact with Family Building Society. e.g. I asked for 2 application forms and 2 transfer forms a while back. I was sent 2 transfer and 1 application. So I wrote again. They apologised and sent 2 transfer forms and yet no application forms. I wrote again, spelling out my request even more clearly clearly. They grovelled an apology but - you guessed it - have yet again sent 2 transfer forms and 0 application forms. I now have 6 transfer forms and 1 application fofrm when I need 2. What can I do to get it right?? This is not the first time they have made similar errors. The BS means well but its staff need to be able to read and act accurately on simple requests to inspire more confidence. Reviewed on: 20th April 2020
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will send you the remaining application form that you are missing. Many thanks, Vicky. Response date: 21st April 2020
The Family Building Society Logo
Family Building Society

Leading interest rates on Cash ISAs

5
Top rates on interest on Family Building Society's Cash ISAs, innovative products and friendly, helpful staff. Efficient service, quick to respond on the phone and by post. My documents were mailed out quickly and everything was clearly explained, thank you. Reviewed on: 13th April 2020
Mark's avatar
Mark

very helpful

4
When my bond matured confirmed the options Reviewed on: 12th April 2020
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Very helpful information, by phone and in the shop Reviewed on: 26th February 2020
Epsom branch customer's avatar
Epsom branch customer

Windfall Bonds

5
I have used the Family Building Society for nearly twenty years now and have never been let down by them, that is why I have invested in Windfall bonds, has well has having a chance to win I know my investment is save with the Family. Reviewed on: 24th February 2020
David Whatley's avatar
David Whatley

Windfall Bonds

5
I applied for 2 x Windfall bonds, the process was nice and easy, I am now looking forwards to my first draw. I have other saving products with the society which have helped me greatly with my financial planning, excellent service. Reviewed on: 24th February 2020
Family Building Society Customer's avatar
Family Building Society Customer

Pretty good

4
Their website works well, although it’s terrible on a phone. The process and application was easy enough and the rates are ok. I think they could be clearer about the steps needed (for example I’m not sure if I need to send them my signature or how). They could be clearer on when the draw happens for the windfall bonds and maybe have a countdown on the website to make it more fun ( like premium bonds do). I liked the touch of adding my family name to the paper header. Reviewed on: 16th February 2020
Smeister's avatar
Smeister

Savings review

5
Nothing, staff great. Brenda kind and knowledgeable Reviewed on: 1st February 2020
Epsom branch customer's avatar
Epsom branch customer

Great experience opening new account

5
Everything made easy opening a new ISA online by emailing scanned forms; friendly, helpful staff when I called to confirm the account was opened. The whole experience was so much better than with some other financial institutions, I was made to feel that my query was no trouble. Reviewed on: 19th January 2020
ACC's avatar
ACC

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