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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Discussed renewal of Savings account.

5
Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025
Robert C's avatar
Robert C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Savings review

5
An increase in interest rates would be very welcome Reviewed on: 29th November 2019
Epsom branch customer's avatar
Epsom branch customer

A great company

5
Straightforward process for opening my savings account, branch staff very helpful and patient. I will carry on using this building society. Reviewed on: 29th November 2019
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Tried to renew a bond lately and add some to it but my instructions were repeatedly input incorrectly. Very stressful. Reviewed on: 20th November 2019
Epsom branch customer's avatar
Epsom branch customer

Savings Review

5
The inflation tracking savings product I have is ahead of the market in ability to protect the value of my savings, while making a modest growth. However, this product is no longer available and other savings products have interest rates that should be more competitive. Reviewed on: 19th November 2019
Neil's avatar
Neil
Reply from Family Building Society Hi Neil, thank you for your feedback. Our Market Tracker Saver and Market Tracker Cash ISA products are still available online, by post or in our Epsom branch. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. Thank you for being a customer. Response date: 20th November 2019
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Family Building Society

Prompt, efficient service.

5
The monthly prize draws add a little fun to The Windfall Bond ! Reviewed on: 16th November 2019
Keith Ebdon's avatar
Keith Ebdon

Excellent customer service

5
Very easy to contact, excellent customer service, Reviewed on: 15th November 2019
Polgara61's avatar
Polgara61

Decent interest rate and no problems

5
It's been ok zzzzzzz zzzzzzzzzz zzzzzz zzzzzzz Reviewed on: 10th November 2019
Graham's avatar
Graham
Reply from Family Building Society Hi Mr Kingsley Thank you for giving us your feedback. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. We are delighted to have received much positive press comment that often belies our size. Thank you for being a customer. Response date: 11th November 2019
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Family Building Society

I HAVE NO COMPLLAINTS

4
I have been with the society for a number of years and have no complaints. They are rarely at the top of the interest tables Reviewed on: 9th November 2019
ted's avatar
ted
Reply from Family Building Society Hi Mr Heasman Thank you for giving us your feedback. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. We are delighted to have received much positive press comment that often belies our size. Thank you for being a customer. Response date: 11th November 2019
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Family Building Society

one page statement

4
im happy with my 1st investment. what would improve things for me is to see maturity date on main statement page Reviewed on: 31st October 2019
irene's avatar
irene
Reply from Family Building Society Hello Mrs Goodman, thank you for your comments. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 8th November 2019
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Family Building Society

Excellent Service

5
Wish all financial institutions were run like Family Building society ! From start of online application to account opening and monies in, this was a smooth operation. Glad I found them. Reviewed on: 29th October 2019
Ruth W's avatar
Ruth W

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