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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1255 reviews)

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4.55

Based on 1,255 reviews, last reviewed 12th Mar 2026

13% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent customer service I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are po... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1255)

Review of the Family Building Society, Savings:

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

An easy transfer from old to new account.

This move was easy on the internet and also adding some more money by direct transfer from my bank account. The only disappointment was that the new interest rate had gone down quite a bit and I will get a lower interest rate than other people whose account matures in February (only a few days after mine). Can this be right? I believe it is wrong and hope you can increase the rate to that of people who renew their account in February. I feel that I missed out here. Reviewed on: 25th January 2019

Reply from Family Building Society Dear Mrs Macintyre, thank you for your feedback regarding your account. I am sorry that you are disappointed. Your custom continues to be important to us, so every effort was made to ensure that the options you were offered for your maturing bond remained competitive. However, your feedback is important and has been passed to the relevant departments so that we can review our service and communications in this regard moving forward. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 30th January 2019

Great customer service

Good range of savings products with better than average rates. Quick to react to rate changes. Very helpful staff at the Epsom branch. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Kathy, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Opening a new account was easy

It’s hard to open a bank account these days but this was really as easy as it could be. There are far too many statutory documents but requests were clear, I got pre paid and pre addressed envelopes and everything was returned in 2 days.. communication was clear and the whole process worked well. I felt valued and everyone was trying to help 10/10 for the building society! Reviewed on: 25th January 2019

Reply from Family Building Society Hi Andrew, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Online Startup

Initially I went into the BS and the two women there at the time were extremely helpful. I wanted to open a savings account and was told I could do it at the 'shop' in Epsom or online. The main reason for opening online was because I couldn't transfer the opening balance in the shop without a cheque, but online I could do it electronically, rather than go into Epsom again, I went for the online route. Apart from one question I had about the process and a quick phone call sorted that out, the rest was very straight forward and the account was open and ready to go. With the very polite and helpful staff and the right product for you, go for it. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Julian, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Clear, safe, and rewarding

I feel my money is put to good use in the Family Building Society, and the rates of interest are fair. I do all my banking online and their website is excellent, with information laid out clearly and easily accessible. I also appreciate being able to speak to a real person right away whenever I phone. They take security seriously, and offer a friendly, personal service. Reviewed on: 25th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Action

I required to withdraw a sizeable sum from my account very quickly, and after phoning customer services I was pleased to receive the full amount requested paid into my nominated account the following day . Thank you for the support Reviewed on: 25th January 2019

Reply from Family Building Society Hi Ray, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Why bother with Premium Bonds.

I find this way of saving better than Premium Bonds as you get paid interest on the deposit and also the chance to win sensible money, not a hundred million pounds. The web site is comfortable to use and quick. I would recommend to anyone if they are thinking of changing their bonds. Reviewed on: 25th January 2019

Reply from Family Building Society Hi David, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Highly recommended

At time of and since investing I have found this company responsive to enquiries and efficient with communication. Highly recommended. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Jim, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Difficult to navigate

All fine when opening account, but.... The site is difficult to navigate. Reviewed on: 7th January 2019

Reply from Family Building Society Hi there, thanks for your review and feedback. I am sorry you are having trouble navigating our website. We'd like to help you find what you're looking for so please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 15th February 2019

easy to talk to

pleasant people on phone. Helpful. Reviewed on: 24th December 2018

Reply from Family Building Society Hi Cheryl, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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