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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (744 reviews)

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4.58

Based on 744 reviews, last reviewed 5th May 2025

106% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Post Script to my review of 16 April 25 The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and ... Read more Reviewed on: 5th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (744)

Review of the Family Building Society, Savings:

Why bother with Premium Bonds.

I find this way of saving better than Premium Bonds as you get paid interest on the deposit and also the chance to win sensible money, not a hundred million pounds. The web site is comfortable to use and quick. I would recommend to anyone if they are thinking of changing their bonds. Reviewed on: 25th January 2019

Reply from Family Building Society Hi David, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Savings enquiry

Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

conformation

I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

I was dealt with by Katherine Ambrose.

I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Reviewed on: 27th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

1st Class Service

During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Reviewed on: 26th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Continuous excellent service

I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer Reviewed on: 25th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent helpful service for complex matters

Excellent helpful service for complex matters Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Catherine was brilliantly helpful and patient.

Catherine was brilliantly helpful and patient. She helped me to resolve my difficulties, and suggested that she stayed on the line (phone) until I had achieved my goal. I had to phone back, and she was just as brilliant. Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very prompt and polite service, and actually speakin...

Very prompt and polite service, and actually speaking to a person, excellent! Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Very efficient service

Very pleasant person. Very efficient service. Gave very clear explanations Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent!!!!

Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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Family Building Society: Savings reviews

106% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (744)

Why bother with Premium Bonds.

Savings enquiry

conformation

I was dealt with by Katherine Ambrose.

1st Class Service

Continuous excellent service

Excellent helpful service for complex matters

Catherine was brilliantly helpful and patient.

Very prompt and polite service, and actually speakin...

Very efficient service

Excellent!!!!

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