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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (834 reviews)

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4.55

Based on 834 reviews, last reviewed 5th Jun 2025

389% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

I had a technical enquiry re log-in - all sorted qui... I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025

Latest lowest rating:

2

Bank web site unable to recognise a well known high... Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on pho... Read more Reviewed on: 2nd June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (834)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Thank you Ellissa Agodi!

Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025

Online servicing was locked and needed to be re acti...

Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025

excellent customer service

Spoke with a very knowledgable and patient lady who helped me reset my access to my account - she was very understanding and didn't rush me through the procedure at all. Reviewed on: 2nd June 2025

Ellissa Agouti deserves a medal.

Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025

Was cut of during our call but Geniveve called me b...

Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025

Bank web site unable to recognise a well known high...

Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

Always had a good experience.

Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025

Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

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