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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,193 reviews, last reviewed 30th Dec 2025
60% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Account status confirmation. I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The adviso... Read more Reviewed on: 30th December 2025
Edward 's avatar
Edward

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025
Kingy's avatar
Kingy
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1193)

Review of the Family Building Society, Savings:

Polite and Knowledgeable response to my telephone en...

5
Polite and Knowledgeable response to my telephone enquiry. The products provide are appropriate for my requirements Reviewed on: 21st May 2025
Nigel E's avatar
Nigel E

I needed some info of my account and got the answers...

4
I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025
Paris 's avatar
Paris
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
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Family Building Society

I was dealt with by a very sociable lady who dealt w...

5
I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025
john Robinson's avatar
john Robinson
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
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Family Building Society

Friendly and efficient banking

5
Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025
Peter H's avatar
Peter H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Highly recommended

5
Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025
Izzy T's avatar
Izzy T
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Family Building Society offers a good range of produ...

5
Family Building Society offers a good range of products and are friendly and easy to use. Reviewed on: 19th December 2025
PS's avatar
PS
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Really helpful lady i spoke with on phone, so clear...

5
Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025
Daniel O's avatar
Daniel O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

First Class Provider

5
Always know where I stand and communications are to the point Reviewed on: 18th December 2025
John A's avatar
John A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Staff in the Epsom branch were lovely, they gave gre...

5
Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025
jsprww's avatar
jsprww
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025
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Family Building Society

Excellent service 5 out of 5

5
Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025
David's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025
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Family Building Society

Difficult to find the branch .

5
Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025
Roy B's avatar
Roy B
Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025
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Family Building Society

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