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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1037 reviews)

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4.54

Based on 1,037 reviews, last reviewed 22nd Aug 2025

62% increase in 5 star reviews

in the past 90 days

350% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

Polite, prompt response, very helpful with my request Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1037)

Review of the Family Building Society, Savings:

Lovely company to deal with

I opened a Windfall Bond with this company - they offer a great product and were very helpful and friendly with all my questions prior to and during the application process. Reviewed on: 18th February 2021

Hopeless.

Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

From mortgage to savings I have always received an E...

From mortgage to savings I have always received an Excellent service staff Lisa Adams was most helpful with my telephone query today. Reviewed on: 18th August 2025

Customer Serviceine to see my account information.

Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025

Lisa was very helpful and dealt with my query very s...

Lisa was very helpful and dealt with my query very satisfactorily Reviewed on: 18th August 2025

Very helpful and patient call handler.

Very helpful and patient call handler. So happy it’s a UK based call centre. Well done Family BS Reviewed on: 18th August 2025

Katherine Ambrose gave brilliant service

I spoke to Katherine Ambrose to resolve an apparent problem on the closure of my fixed bond - and the transfer of the funds to two other accounts. One with you and the other external. My earlier instructions had not been followed but she sorted it all out quickly and I am now content. Reviewed on: 18th August 2025

Family and I have invested in the Family Building...

My Family and I have invested in the Family Building Society now for a number of years and have found them to have good interest rates and everything they send you is easy to understand and the staff are brilliant. Reviewed on: 18th August 2025

Very difficult to access online account.

Very difficult to access online account. Too complicated, not user-friendly and slow. Reviewed on: 16th August 2025

Unfailingly Excellent

I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025

GILLIAN COLLARD WAS SUPERB.

GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025

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