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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (730 reviews)

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4.57

Based on 730 reviews, last reviewed 25th Apr 2025

128% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Continuous excellent service I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer Reviewed on: 25th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (730)

Review of the Family Building Society, Savings:

Fair interest rates

Always offer very fair and competitive interest rates. They have accounts that are more interesting than your average building society Reviewed on: 4th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear you find our rates are fair and that our accounts are interesting! Response date: 7th June 2023

Great savings products; easy to deal with; good / ho...

Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025

Absolutely 100% .

Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025

Excellent

Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025

Very helpful and polite support

Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025

Excellent Service

Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025

Great telephone service

I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025

Great service on the phone

Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025

I have invested with FBS for years now and in my vie...

I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025

Funding issue

I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025

Excellent customer service

Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025

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