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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Very helpful customer telephone support

Very helpful customer telephone support Reviewed on: 3rd September 2025

Very helpful and understanding

Donnika was very helpful and understanding of the reason for my call, and she took immediate action to sort out the steps needed to get me back on my online account and open my account. Her promptness and professional approach with the help I needed made the experience very satisfactory for me; thank you Donnika. Reviewed on: 2nd September 2025

Experience of Customer Service call

was locked out of account, and needed to phone up to be unlocked. Lisa Adams was very good, and restored my account. The reason for a 3 star rating was not her service, but the 23minute wait to get through on the phone Reviewed on: 2nd September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to let us know. Kind regards Family Building Society Response date: 11th September 2025

Steph McGrath performance.

Steph was extremely helpful being clear, positive, patient and precise. I am 82 and find matters sometimes a little difficult in understanding. With Steph she was so lovely and patient whilst I found the information she required to further my request. Reviewed on: 2nd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Steph! Response date: 23rd October 2025

Lisa Adams was most helpful in rectifying a discrepa...

Lisa Adams was most helpful in rectifying a discrepancy with my account details. Very friendly and understanding. Reviewed on: 2nd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Great call

Understood issue and gave clear options Reviewed on: 2nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent Customer Support

Excellent Customer Support on the telelphone, and competitive savings rates Reviewed on: 2nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great service

They provided great savings rates, easy to use app and friendly and efficient customer service when needing to contact them. Reviewed on: 1st September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very long wait time :(

I had been locked out of my account after incorrectly inputting my password in three times and I can’t get through to your main tel number due to my mobile network Spend Cap as your line will be a high charge, so I found a tel to your mortgage department who kindly out me through to your main call centre, but I was left on hold for over an hour, so very annoyed! I called your mortgage department back and explained how long I’d been left on hold and the chap I spoke to was AMAZING and said he would try to help rest my login, which he did and I was so grateful, as I know it wasn’t his main job remit! So, a 0/10 for customer service due to a ridiculous wait time, but a 10/10 for the chap in Mortgages who went ravine and beyond to help me, rather than out me through to a never ending telephone loop! Reviewed on: 1st September 2025

Reply from Family Building Society Thank you for your positive feedback regarding our agent. Your feedback about the time on hold has been passed on to the relevant team to support ongoing improvements to our service. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025

Terrible!

Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

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Family Building Society: Savings reviews

27% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1246)

Matured Bond

Very helpful customer telephone support

Very helpful and understanding

Experience of Customer Service call

Steph McGrath performance.

Lisa Adams was most helpful in rectifying a discrepa...

Great call

Excellent Customer Support

Great service

Very long wait time :(

Terrible!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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