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Family Building Society: Savings reviews

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4.54

Based on 693 reviews, last reviewed 7th Apr 2025

56% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

5%

2%

6%

Latest highest rating:

5

Great Building Society,. Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (693)

Review of the Family Building Society, Savings:

Great company

5

Had no problems since day one only been straight forward and nice people to deal with Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review, Leslie! Response date: 26th October 2021

Exceptional service

5

Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025

Very helpful and patient.

5

Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

They solved my problem very professionally

5

They solved my problem very professionally Reviewed on: 3rd March 2025

Exceptional customer service!

5

The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025

Helpful staff. Good operation.

5

Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

The lady I spoke to today was helpful and my questio...

5

The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Don't do AI - keep talking to people

5

I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Reviewed on: 21st February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Quick response.

5

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

prompt, efficient service

5

Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Call was answered promptly and sound advice provided

5

Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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