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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

The staff that dealt with me and my equiry were supe...

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Efficient and easy to deal with...

Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025

I spoke to Lisa Adam’s who was very helpful and pol...

I spoke to Lisa Adam’s who was very helpful and polite. She resolved my issue very quickly whilst remaining very friendly. Excellent customer service I must add. Reviewed on: 29th July 2025

Telephone call to Customer Service.

Telephone call to Customer Service. I needed to telephone Family Building Society. I had been locked out of my online banking. I phoned and Ellissa Agodi took my call. She was very polite, professional and helpful. She identified me and then reset my online banking access. She offered to stay on the line whilst I accessed my account in case my password needed to be reset. Ellissa was patient, knowledgeable and did not rush me. Wonderful Custome Service today!!! Reviewed on: 28th July 2025

Savings Query

Ellissa helped with my savings query and have me all the information I needed. She was polite and personable Reviewed on: 26th July 2025

Very helpful staff as always.

Very helpful staff as always. Easy to do business in the branch Reviewed on: 26th July 2025

Log-in Blocked

Call answered within a few minutes. Problem (log-in blocked) resolved effectively and promptly. Call centre operative had clear voice. Reviewed on: 26th July 2025

Reply to message about ISA

Telephone answered quickly. Lady was polite annd helpful Reviewed on: 25th July 2025

Locked out of my account.

Locked out of my account. Phone agent was very helpful, very patient (I am hard of hearing) and talked me through reset process step by step. Excellent experience. Reviewed on: 25th July 2025

A total disgrace

I have been locked out of my account for around a month now and received no help from this company other than I will have to wait until they can get around to issuing an additional code to me. This will not be sent by any other method than post. Ridiculous in this day and age. Absolutely regret having anything to do with them, in the meantime I have no idea what is happening to the n£50,000 that I deposited with them earlier this year. Total digrace Reviewed on: 24th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further, and provide you with any updates on your account. Kind regards Family Building Society Response date: 29th July 2025

Serena was very helpful and knowledgeable and resolv...

Serena was very helpful and knowledgeable and resolved my issue quickly Reviewed on: 24th July 2025

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