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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

Thank you Lisa for your calm reassuring help

I got great service from Lisa yesterday. I had made a mistake and sent money to an account I had just closed instead of to my newly opened one. I was worried where the money would end up. But Lisa was calm and reassuring. She even phoned me back when our call got cut off! She did what she promised to do to resolve my situation and sure enough today the lost money is sitting in my new account. I am relieved and grateful and won’t make the same mistake again! Thank you Lisa! Reviewed on: 18th July 2025

all questions anwered and explained well

quick to answer the phone and explain the process of reregistering Reviewed on: 17th July 2025

Easy to contact, helpful - and with good rates!

Easy to contact, helpful - and with good rates! Reviewed on: 17th July 2025

Locked account resolved

Was helped patiently and in a very professional manner by Catherine Croucher to unlock a locked account. She had the account up and running g for me quickly and was very polite Reviewed on: 17th July 2025

Friendly staff

Call staff friendly and efficient Reviewed on: 17th July 2025

Excellent help but took too long to get it!

Once I got contact with your assistants ( 1st one was Lisa Adams) they were excellent. Very clear, very patient, very helpful. My only issue why this does not get top marks is the time it took to get that help. First contact took around 35 minutes and the 2nd about 50 minutes. This is far too slow. I think a maximum wait time should be 10 - 15 minutes to be acceptable and you need to enlarge the size of your support team to achieve this - that would be a proper 'Customer Service'. Reviewed on: 17th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your positive experience with Lisa. Our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We offer customers the option of a callback to help you avoid waiting in the queue for an extended period. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Family Building Society Response date: 29th July 2025

Had to phone with a query about our savings

Had to phone with a query about our savings and was helped by Lisa who was extremely helpful. She explained things clearly . Very professional and friendly. Reviewed on: 16th July 2025

You have introduced extra security since I last logg...

You have introduced extra security since I last logged in. I have found the process extremely difficult. I suggest you have been trying to fix a problem which didn’t exist, without putting in the staff resources to make it work. None of my other banks and building societies have these problems. Reviewed on: 16th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Better savings rates available with other providers

Savings rates started off in the higher tier compared to like products. As the base rate has dropped, unfortunately the FBS rates have dropped correspondingly, and better rates are available with other providers. The customer service adviser (Donnika Nelson) was helpful in calling and confirming the details of my linked account just prior to closing my FBS account Reviewed on: 16th July 2025

Long wait to speak to adviser, but very patient and...

Long wait to speak to adviser, but very patient and polite resolving log in issue Reviewed on: 16th July 2025

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