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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

been locked out of my account for 2 days, kept waiti...

been locked out of my account for 2 days, kept waiting on the phone for ages nearly 30mins now and no answer. Very poor Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to give us your review We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Kind regards Family Building Society Response date: 7th July 2025

I had difficulties accessing my newly-opened account...

I had difficulties accessing my newly-opened account, spoke to Katherine Ambrose on a call-back and she could not have been more helpful, patient and clear to understand. Problem solved. Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service very efficient, and that Katherine was able to resolve your query in a helpful manner. Response date: 7th July 2025

Truly terrible.

Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 7th July 2025

The worst online system I have ever come across.

The worst online system I have ever come across. Awful support too. Reviewed on: 5th July 2025

Assisting amateurs

An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical jargon. Well done. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 7th July 2025

Needed help with my accounts and sorted promptly

Needed help with my accounts and sorted promptly Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 7th July 2025

I spoke with Elissa Agodi who was excellent in deali...

I spoke with Elissa Agodi who was excellent in dealing with my queries and sorted it out my online problems as well as account. My sincere thanks to her. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us, specifically with Elissa! Response date: 7th July 2025

Very good and sympathetic customer care

Very good and sympathetic customer care Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback! Response date: 7th July 2025

Phone conversation was excellent and everything sort...

Phone conversation was excellent and everything sorted . Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for your positive review! Response date: 7th July 2025

Lisa was extremely helpful, she answered all my ques...

Lisa was extremely helpful, she answered all my questions in a competent manner Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Lisa helpful and that she was able to respond to your query in a professional manner! Response date: 7th July 2025

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