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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

No hassle

It was easy to open my account. They have provided regular information without me being bombarded with emails. I have found it easy to contact them and the call back system is efficient. Reviewed on: 27th May 2025

Telephone customer service

14 minute wait for my call this morning but my request was dealt with very efficiently and courteously Reviewed on: 27th May 2025

Living in the past

Much too reliant on paper and snail mail. Need to join the 21st century and provide the ability to transfer Cash ISAs electronically, provide documents and newsletters digitally in pdf format. Reviewed on: 25th May 2025

It is a nightmare creating an online account, your s...

It is a nightmare creating an online account, your security onboarding is terrible compared to most of your rivals. I have £85k ready to invest and have given up Reviewed on: 25th May 2025

Reply from Family Building Society Thank you for taking the time to leave a review Neil. We are sorry to hear that you had some online issues whilst creating an account and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can look in to this for you. Kind regards Family Building Society Response date: 29th May 2025

Great service setting up new platform.

Change to online platform was a problem but great help from Customer Services lady resolved the issue. Most helpful. When signing into the new platform it gives the option to use customer ID or email address. It turns out that only Customer ID will work. Reviewed on: 23rd May 2025

I today opened a new online savings account and spok...

I today opened a new online savings account and spoke with Dyllan Wright regarding instructions to transfer a balance from a maturing account to the new account.Dyllan was very professional ,courteous and to the point. Reviewed on: 23rd May 2025

Good interest rate on savings and good customer servive

Good interest rate on savings and good customer servive Reviewed on: 23rd May 2025

Satisfied Saver

I managed to lock my self out of my account, but the help desk person talked me through the new log in process so I was able to carry on as normal Reviewed on: 23rd May 2025

Gillian was wonderful.

Gillian was wonderful. She made so much effort and took the time to help me with my problem with clear, concise instructions. Excellent experience. Reviewed on: 23rd May 2025

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

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