Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

View other Family Building Society products

4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Reply from Family Building Society We’re sorry to hear you experienced delays with our service. We are always keen to improve our service to customers, so we have fed this back to the relevant department. Kind regards Family Building Society Response date: 29th May 2025

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Reply from Family Building Society Thank you for your feedback, Peter. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is not the standard we strive for, and we appreciate you bringing it to our attention. If you’re willing to share more details about what happened, we’d like to look into this further and see how we can make things right. Kind regards Family Building Society Response date: 29th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Competent phone support but a poor online platform.

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Reviewed on: 19th May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Savings
from Virgin Money 4.33 from 60 reviews
Savings
from Acorn Community Bank 4.93 from 382 reviews
Savings accounts
from Tandem 4.66 from 46 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 635 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub