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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (850 reviews)

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4.55

Based on 850 reviews, last reviewed 13th Jun 2025

358% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Absolutely superb service whenever I have the need f... Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (850)

Review of the Family Building Society, Savings:

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

Issues setting up online Acc - But sorted-Thanks .

Had issues setting up an online Acc. But, staff were very helpful. Avoid phoning them towards 4:30pm (was 8th in the queue) as lines close at 4:30pm (the queue just hang up). But when you eventually get to speak to staff, they are exceptionally helpful and nothing was too much bother. More to the point, matters were sorted and I feel a happy customer. I have only been an account holder for a few days. Hopefully things will continue in a postive way. Reviewed on: 28th May 2025

Poor communication

The Family Building Society changed it's login process without informing me It meant me going through the process of re-registering and receiving access code through the post. This delayed my ability to withdraw funds and the process was cumbersome. It was disappointing this was not communicated to me advance. It came as a surprise when I tried to login Reviewed on: 28th May 2025

I requested a call back and the assistant was very h...

I requested a call back and the assistant was very helpful and knowledgeable. My query was sorted out very quickly. Reviewed on: 28th May 2025

Excellent building society.

I visited the branch today and as always had great service. On this occasion i was helped by Alexis Osborne. I have had an account with this society for very many years- probably more than 30- and it’s by far the best building society I’ve ever used in every way but particularly in respect of the branch staff who are always knowledgeable and very helpful. We are lucky to have this society in Epsom. Reviewed on: 27th May 2025

Received an email advising I'd been sent a message s...

Received an email advising I'd been sent a message so should log into my a/c as I'm trying to set up a new joint savings a/c with my husband. I entered the appropriate letters from my memorable word but the system didn't a/c and said my a/c had been locked so I should phone. I was 10th caller in the queue. Held on for over 30 mins then finally selected the option to receive a call back around 16:10 on 27/05. At 16:45 tried phoning again as I'd still not received a call back only to get recorded message the office was now closed!!!!!!!!!!!!!!!! Therefore customer service 0/10 !!!!!!!!!!!!! Reviewed on: 27th May 2025

Reply from Family Building Society Dear Karen Thank you for your feedback. I’m sorry that your call wasn’t answered as quickly as it normally would have been. We are currently very busy and we are experiencing much higher volumes of calls than usual due to our new online service. Call back requests that are requested successfully whilst in our queue are designed to hold your place in the queue and an agent will call you back once they become available. I have provided feedback to the relevant department regarding not receiving a call back. So we can help you further please send an email with your details on to [email protected] and we will be able to call you back. Thank you Family Building Society Response date: 29th May 2025

No hassle

It was easy to open my account. They have provided regular information without me being bombarded with emails. I have found it easy to contact them and the call back system is efficient. Reviewed on: 27th May 2025

Telephone customer service

14 minute wait for my call this morning but my request was dealt with very efficiently and courteously Reviewed on: 27th May 2025

Living in the past

Much too reliant on paper and snail mail. Need to join the 21st century and provide the ability to transfer Cash ISAs electronically, provide documents and newsletters digitally in pdf format. Reviewed on: 25th May 2025

It is a nightmare creating an online account, your s...

It is a nightmare creating an online account, your security onboarding is terrible compared to most of your rivals. I have £85k ready to invest and have given up Reviewed on: 25th May 2025

Reply from Family Building Society Thank you for taking the time to leave a review Neil. We are sorry to hear that you had some online issues whilst creating an account and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can look in to this for you. Kind regards Family Building Society Response date: 29th May 2025

Great service setting up new platform.

Change to online platform was a problem but great help from Customer Services lady resolved the issue. Most helpful. When signing into the new platform it gives the option to use customer ID or email address. It turns out that only Customer ID will work. Reviewed on: 23rd May 2025

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